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TI-2017-02815 Aliases CVE-2017-3620GHSA-9mg7-g3mj-5cpg

Vulnerability in the Automatic Service Request (ASR) component of Oracle Support Tools…

Priority LOW 36Published · Updated

Key facts

Attack vector
Local
Privileges required
Low
User interaction
None
Attack complexity
Low
Impact type
—
Confidentiality · integrity · availability
High · High · High
Fix status
Fixed

Attack profile from CVSS 3.0 · NVD. Fix status from CNA.

Summary

Vulnerability in the Automatic Service Request (ASR) component of Oracle Support Tools (subcomponent: ASR Manager). The supported version that is affected is Prior to 5.7. Easily "exploitable" vulnerability allows low privileged attacker with logon to the infrastructure where Automatic Service Request (ASR) executes to compromise Automatic Service Request (ASR). Successful attacks of this vulnerability can result in takeover of Automatic Service Request (ASR). CVSS 3.0 Base Score 7.8 (Confidentiality, Integrity and Availability impacts). CVSS Vector: (CVSS:3.0/AV:L/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H).

Why it matters now

Exploitation None reported CISA SSVC · not in CISA KEV
EPSS 0.00406 35th percentileScored 2026-11-07
Fix Fixed Automatic Service Request (ASR) (Oracle Corporation): 5.7

SSVC decision points

CISA ADP · SSVC 2.0.3

Exploitation
None
Automatable
No
Technical impact
Total

The decision (Track, Attend, Act) also depends on your mission and well-being impact; see CISA's SSVC guide.

Affected products

VendorProductAffected versionsFixed inStatusSource
OracleAutomatic Service Request (ASR)before 5.75.7Patch availableCNA
  • Automatic Service Request (ASR) VendorOracle Affected before 5.7 Fixed in 5.7 Patch available CNA

CPE configurations NVD · 1

CPEVersionsRoleVendor
cpe:2.3:a:oracle:automatic_service_request:*:*:*:*:*:*:*:*up to 5.5.1VulnerableOracle
  • cpe:2.3:a:oracle:automatic_service_request:*:*:*:*:*:*:*:* Versions up to 5.5.1 Vulnerable ·Oracle

Remediation

  • Fix · CNA Automatic Service Request (ASR) (Oracle Corporation) Fixed in 5.7

Fixed in the same release

Records fixed by the same vendor advisory or release, as the CNA lists them.

  • Release ·

    Oracle Automatic Service Request (ASR) 5.7

    9 records Highest priority Priority MEDIUM 2 MEDIUM, 7 LOW

    Other records, highest priority first

    • TI-2017-02434 Vulnerability in the Automatic Service Request (ASR) component of Oracle Support Tools…Priority MEDIUM 53
    • TI-2017-02433 Vulnerability in the Automatic Service Request (ASR) component of Oracle Support Tools…Priority MEDIUM 42
    • TI-2017-02776 Vulnerability in the Automatic Service Request (ASR) component of Oracle Support Tools…Priority LOW 36
    Show all 9 records →

Timeline

  1. 2026-10-02 Threatist record created from CVE-2017-3620
  2. 2026-10-03 Alias added: GHSA-9mg7-g3mj-5cpg

References

Patch 1

  • TI-2017-02434 Vulnerability in the Automatic Service Request (ASR) component of Oracle Support Tools… CVSS 3.0CRITICAL 9.8
  • TI-2017-02433 Vulnerability in the Automatic Service Request (ASR) component of Oracle Support Tools… CVSS 3.0HIGH 7.5
  • TI-2017-02776 Vulnerability in the Automatic Service Request (ASR) component of Oracle Support Tools… CVSS 3.0HIGH 7.8
  • TI-2017-02437 Vulnerability in the Automatic Service Request (ASR) component of Oracle Support Tools… CVSS 3.0HIGH 7.8
  • TI-2017-02813 Vulnerability in the Automatic Service Request (ASR) component of Oracle Support Tools… CVSS 3.0HIGH 7.1
  • TI-2017-02814 Vulnerability in the Automatic Service Request (ASR) component of Oracle Support Tools… CVSS 3.0MEDIUM 5.5
See all 9 →

Sources

This product uses the NVD API but is not endorsed or certified by the NVD. Sources and licences