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TI-2017-06753 Aliases CVE-2017-9324GHSA-6qr2-3mhf-p75w

In Open Ticket Request System (OTRS) 3.3.x through 3.3.16, 4.x through 4.0.23, and 5.x…

Priority MEDIUM 43CWE-269Published · Updated

Key facts

Attack vector
Network
Privileges required
Low
User interaction
None
Attack complexity
Low
Impact type
Privilege escalation
Confidentiality · integrity · availability
High · High · High
Fix status
No fix listed

Attack profile from CVSS 3.0 · NVD. Fix status from CNA. Impact type from CWE-269.

Summary

In Open Ticket Request System (OTRS) 3.3.x through 3.3.16, 4.x through 4.0.23, and 5.x through 5.0.19, an attacker with agent permission is capable of opening a specific URL in a browser to gain administrative privileges / full access. Afterward, all system settings can be read and changed. The URLs in question contain index.pl?Action=Installer with ;Subaction=Intro or ;Subaction=Start or ;Subaction=System appended at the end.

Why it matters now

EPSS 0.02351 83rd percentileScored 2026-11-07
Fix No fix listed No fixed version in the sources yet

SSVC decision points

Not available: CISA has not published SSVC decision points for this record.

Affected products

VendorProductAffected versionsFixed inStatusSource
——all versions—No fix listedCNA
  • — Vendor— Affected all versions Fixed in — No fix listed CNA

CPE configurations NVD · 3

CPEVersionsRoleVendor
cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:*3.3.0 – 3.3.16; 4.0.0 – 4.0.23; 5.0.0 – 5.0.19VulnerableOTRS AG
cpe:2.3:o:debian:debian_linux:8.0:*:*:*:*:*:*:*8.0VulnerableDebian
cpe:2.3:o:debian:debian_linux:9.0:*:*:*:*:*:*:*9.0VulnerableDebian
  • cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:* Versions 3.3.0 – 3.3.16; 4.0.0 – 4.0.23; 5.0.0 – 5.0.19 Vulnerable ·OTRS AG
  • cpe:2.3:o:debian:debian_linux:8.0:*:*:*:*:*:*:* Versions 8.0 Vulnerable ·Debian
  • cpe:2.3:o:debian:debian_linux:9.0:*:*:*:*:*:*:* Versions 9.0 Vulnerable ·Debian

Remediation

No fixed version listed by the sources yet.

Timeline

  1. 2026-10-02 Threatist record created from CVE-2017-9324
  2. 2026-10-03 Alias added: GHSA-6qr2-3mhf-p75w

References

Advisory 3

Sources

This product uses the NVD API but is not endorsed or certified by the NVD. Sources and licences