Path traversal in Zoho ManageEngine ServiceDesk
Priority HIGH 73CWE-22Published · Updated
Key facts
- Attack vector
- Network
- Privileges required
- None
- User interaction
- None
- Attack complexity
- Low
- Impact type
- Information disclosure
- Confidentiality · integrity · availability
- High · None · None
- Fix status
- No fix listed
Attack profile from CVSS 3.0 · NVD. Fix status from CNA. Impact type from CWE-22 and the CVSS impact.
Summary
The ManageEngine ServiceDesk 9.3.9328 is vulnerable to arbitrary file downloads due to improper restrictions of the pathname used in the name parameter for the download-snapshot URL. An unauthenticated remote attacker can use this vulnerability to download arbitrary files.
Why it matters now
EPSS 0.79604 99th percentileScored 2026-11-07
Fix No fix listed No fixed version in the sources yet
SSVC decision points
Not available: CISA has not published SSVC decision points for this record.
Affected products
| Vendor | Product | Affected versions | Fixed in | Status | Source |
|---|---|---|---|---|---|
| Zoho | ManageEngine ServiceDesk | 9.3.9328 | — | No fix listed | CNA |
- ManageEngine ServiceDesk VendorZoho Affected 9.3.9328 Fixed in — No fix listed CNA
CPE configurations NVD · 1
| CPE | Versions | Role | Vendor |
|---|---|---|---|
| cpe:2.3:a:manageengine:servicedesk:9.3.9328:*:*:*:*:*:*:* | 9.3.9328 | Vulnerable | ManageEngine |
- cpe:2.3:a:manageengine:servicedesk:9.3.9328:*:*:*:*:*:*:* Versions 9.3.9328 Vulnerable ·ManageEngine
Remediation
No fixed version listed by the sources yet.
Timeline
- 2026-10-02 Threatist record created from CVE-2017-11512
- 2026-10-03 Alias added: GHSA-c33r-cv7j-5pm7
References
More Zoho vulnerabilities
- TI-2022-23765 Multiple Zoho ManageEngine on-premise products, such as ServiceDesk Plus through 14003… KEVCVSS 3.1CRITICAL 9.8
- TI-2022-15981 Zoho ManageEngine Password Manager Pro before 12101 and PAM360 before 5510 are vulnerable… KEVCVSS 3.1CRITICAL 9.8
- TI-2021-20117 Zoho ManageEngine Desktop Central is vulnerable to authentication bypass, leading to… KEVCVSS 3.1CRITICAL 9.8
- TI-2021-19808 Zoho ManageEngine ServiceDesk Plus before 11306, ServiceDesk Plus MSP before 10530, and… KEVCVSS 3.1CRITICAL 9.8
- TI-2021-17574 Zoho ManageEngine ADSelfService Plus version 6113 and prior is vulnerable to REST API… KEVCVSS 3.1CRITICAL 9.8
- TI-2021-15358 Zoho ManageEngine ServiceDesk Plus before 11302 is vulnerable to authentication bypass… KEVCVSS 3.1CRITICAL 9.8
Sources
- CVE-2017-11512 · CVE Program
- CVE-2017-11512 · NVD
- FIRST EPSS
- GHSA-c33r-cv7j-5pm7 · GitHub Advisory Database · CC BY 4.0
This product uses the NVD API but is not endorsed or certified by the NVD. Sources and licences