In Open Ticket Request System (OTRS) through 3.3.20, 4 through 4.0.26, 5 through 5.0.24…
Priority LOW 32CWE-200Published · Updated
Key facts
- Attack vector
- Network
- Privileges required
- Low
- User interaction
- None
- Attack complexity
- Low
- Impact type
- Information disclosure
- Confidentiality · integrity · availability
- High · None · None
- Fix status
- No fix listed
Attack profile from CVSS 3.0 · NVD. Fix status from CNA. Impact type from CWE-200.
Summary
In Open Ticket Request System (OTRS) through 3.3.20, 4 through 4.0.26, 5 through 5.0.24, and 6 through 6.0.1, an attacker who is logged in as a customer can use the ticket search form to disclose internal article information of their customer tickets.
Why it matters now
EPSS 0.0149 74th percentileScored 2026-11-07
Fix No fix listed No fixed version in the sources yet
SSVC decision points
Not available: CISA has not published SSVC decision points for this record.
Affected products
| Vendor | Product | Affected versions | Fixed in | Status | Source |
|---|---|---|---|---|---|
| — | — | all versions | — | No fix listed | CNA |
- — Vendor— Affected all versions Fixed in — No fix listed CNA
CPE configurations NVD · 4
| CPE | Versions | Role | Vendor |
|---|---|---|---|
| cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:* | 3.3.0 – 3.3.20; after 4.0.0, up to 4.0.26; 5.0.0 – 5.0.24; 6.0.0 – 6.0.1 | Vulnerable | OTRS AG |
| cpe:2.3:o:debian:debian_linux:7.0:*:*:*:*:*:*:* | 7.0 | Vulnerable | Debian |
| cpe:2.3:o:debian:debian_linux:8.0:*:*:*:*:*:*:* | 8.0 | Vulnerable | Debian |
| cpe:2.3:o:debian:debian_linux:9.0:*:*:*:*:*:*:* | 9.0 | Vulnerable | Debian |
- cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:* Versions 3.3.0 – 3.3.20; after 4.0.0, up to 4.0.26; 5.0.0 – 5.0.24; 6.0.0 – 6.0.1 Vulnerable ·OTRS AG
- cpe:2.3:o:debian:debian_linux:7.0:*:*:*:*:*:*:* Versions 7.0 Vulnerable ·Debian
- cpe:2.3:o:debian:debian_linux:8.0:*:*:*:*:*:*:* Versions 8.0 Vulnerable ·Debian
- cpe:2.3:o:debian:debian_linux:9.0:*:*:*:*:*:*:* Versions 9.0 Vulnerable ·Debian
Remediation
No fixed version listed by the sources yet.
Timeline
- 2026-10-02 Threatist record created from CVE-2017-16854
- 2026-10-03 Alias added: GHSA-29ch-39m4-vcw5
References
Sources
- CVE-2017-16854 · CVE Program
- CVE-2017-16854 · NVD
- FIRST EPSS
- GHSA-29ch-39m4-vcw5 · GitHub Advisory Database · CC BY 4.0
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