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TI-2018-10460 Aliases CVE-2018-14593GHSA-22wj-vpf8-3m9x

An issue was discovered in Open Ticket Request System (OTRS) 6.0.x through 6.0.9, 5.0.x…

Priority MEDIUM 42Published · Updated

Key facts

Attack vector
Network
Privileges required
Low
User interaction
None
Attack complexity
Low
Impact type
—
Confidentiality · integrity · availability
High · High · High
Fix status
No fix listed

Attack profile from CVSS 3.0 · NVD. Fix status from CNA.

Summary

An issue was discovered in Open Ticket Request System (OTRS) 6.0.x through 6.0.9, 5.0.x through 5.0.28, and 4.0.x through 4.0.30. An attacker who is logged into OTRS as an agent may escalate their privileges by accessing a specially crafted URL.

Why it matters now

EPSS 0.019 79th percentileScored 2026-11-07
Fix No fix listed No fixed version in the sources yet

SSVC decision points

Not available: CISA has not published SSVC decision points for this record.

Affected products

VendorProductAffected versionsFixed inStatusSource
——all versions—No fix listedCNA
  • — Vendor— Affected all versions Fixed in — No fix listed CNA

CPE configurations NVD · 3

CPEVersionsRoleVendor
cpe:2.3:a:otrs:open_ticket_request_system:*:*:*:*:*:*:*:*4.0.0 – 4.0.30; 5.0.0 – 5.0.28; 6.0.0 – 6.0.9VulnerableOTRS AG
cpe:2.3:o:debian:debian_linux:8.0:*:*:*:*:*:*:*8.0VulnerableDebian
cpe:2.3:o:debian:debian_linux:9.0:*:*:*:*:*:*:*9.0VulnerableDebian
  • cpe:2.3:a:otrs:open_ticket_request_system:*:*:*:*:*:*:*:* Versions 4.0.0 – 4.0.30; 5.0.0 – 5.0.28; 6.0.0 – 6.0.9 Vulnerable ·OTRS AG
  • cpe:2.3:o:debian:debian_linux:8.0:*:*:*:*:*:*:* Versions 8.0 Vulnerable ·Debian
  • cpe:2.3:o:debian:debian_linux:9.0:*:*:*:*:*:*:* Versions 9.0 Vulnerable ·Debian

Remediation

No fixed version listed by the sources yet.

Timeline

  1. 2026-10-02 Threatist record created from CVE-2018-14593
  2. 2026-10-03 Alias added: GHSA-22wj-vpf8-3m9x

References

Advisory 3

Sources

This product uses the NVD API but is not endorsed or certified by the NVD. Sources and licences