An issue was discovered in Open Ticket Request System (OTRS) 5.x before 5.0.34, 6.x…
Priority LOW 27CWE-79Published · Updated
Key facts
- Attack vector
- Network
- Privileges required
- Low
- User interaction
- Required
- Attack complexity
- Low
- Impact type
- Cross-site scripting
- Confidentiality · integrity · availability
- Low · Low · None
- Fix status
- No fix listed
Attack profile from CVSS 3.1 · NVD. Fix status from CNA. Impact type from CWE-79.
Summary
An issue was discovered in Open Ticket Request System (OTRS) 5.x before 5.0.34, 6.x before 6.0.16, and 7.x before 7.0.4. An attacker who is logged into OTRS as an agent or a customer user may upload a carefully crafted resource in order to cause execution of JavaScript in the context of OTRS. This is related to Content-type mishandling in Kernel/Modules/PictureUpload.pm.
Why it matters now
EPSS 0.01063 64th percentileScored 2026-11-07
Fix No fix listed No fixed version in the sources yet
SSVC decision points
Not available: CISA has not published SSVC decision points for this record.
Affected products
| Vendor | Product | Affected versions | Fixed in | Status | Source |
|---|---|---|---|---|---|
| — | — | all versions | — | No fix listed | CNA |
- — Vendor— Affected all versions Fixed in — No fix listed CNA
CPE configurations NVD · 5
| CPE | Versions | Role | Vendor |
|---|---|---|---|
| cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:* | 5.0.0 to before 5.0.34; 6.0.0 to before 6.0.16; 7.0.0 to before 7.0.4 | Vulnerable | OTRS AG |
| cpe:2.3:a:opensuse:backports_sle:15.0:sp1:*:*:*:*:*:* | 15.0 sp1 | Vulnerable | openSUSE |
| cpe:2.3:a:opensuse:backports_sle:15.0:sp2:*:*:*:*:*:* | 15.0 sp2 | Vulnerable | openSUSE |
| cpe:2.3:o:opensuse:leap:15.1:*:*:*:*:*:*:* | 15.1 | Vulnerable | openSUSE |
| cpe:2.3:o:opensuse:leap:15.2:*:*:*:*:*:*:* | 15.2 | Vulnerable | openSUSE |
- cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:* Versions 5.0.0 to before 5.0.34; 6.0.0 to before 6.0.16; 7.0.0 to before 7.0.4 Vulnerable ·OTRS AG
- cpe:2.3:a:opensuse:backports_sle:15.0:sp1:*:*:*:*:*:* Versions 15.0 sp1 Vulnerable ·openSUSE
- cpe:2.3:a:opensuse:backports_sle:15.0:sp2:*:*:*:*:*:* Versions 15.0 sp2 Vulnerable ·openSUSE
- cpe:2.3:o:opensuse:leap:15.1:*:*:*:*:*:*:* Versions 15.1 Vulnerable ·openSUSE
- cpe:2.3:o:opensuse:leap:15.2:*:*:*:*:*:*:* Versions 15.2 Vulnerable ·openSUSE
Remediation
No fixed version listed by the sources yet.
Timeline
- 2026-10-02 Threatist record created from CVE-2019-9752
- 2026-10-03 Alias added: GHSA-246f-fqrw-2v49
References
Sources
- CVE-2019-9752 · CVE Program
- CVE-2019-9752 · NVD
- FIRST EPSS
- GHSA-246f-fqrw-2v49 · GitHub Advisory Database · CC BY 4.0
This product uses the NVD API but is not endorsed or certified by the NVD. Sources and licences