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TI-2019-07269 Aliases CVE-2019-9892GHSA-8354-72xf-4743

An issue was discovered in Open Ticket Request System (OTRS) 5.x through 5.0.34, 6.x…

Priority LOW 31CWE-91Published · Updated

Key facts

Attack vector
Network
Privileges required
Low
User interaction
None
Attack complexity
Low
Impact type
—
Confidentiality · integrity · availability
High · None · None
Fix status
No fix listed

Attack profile from CVSS 3.1 · NVD. Fix status from CNA.

Summary

An issue was discovered in Open Ticket Request System (OTRS) 5.x through 5.0.34, 6.x through 6.0.17, and 7.x through 7.0.6. An attacker who is logged into OTRS as an agent user with appropriate permissions may try to import carefully crafted Report Statistics XML that will result in reading of arbitrary files on the OTRS filesystem.

Why it matters now

EPSS 0.01077 65th percentileScored 2026-11-07
Fix No fix listed No fixed version in the sources yet

SSVC decision points

Not available: CISA has not published SSVC decision points for this record.

Affected products

VendorProductAffected versionsFixed inStatusSource
——all versions—No fix listedCNA
  • — Vendor— Affected all versions Fixed in — No fix listed CNA

CPE configurations NVD · 2

CPEVersionsRoleVendor
cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:*5.0.0 – 5.0.34; 6.0.0 – 6.0.17; 7.0.0 – 7.0.6VulnerableOTRS AG
cpe:2.3:o:debian:debian_linux:8.0:*:*:*:*:*:*:*8.0VulnerableDebian
  • cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:* Versions 5.0.0 – 5.0.34; 6.0.0 – 6.0.17; 7.0.0 – 7.0.6 Vulnerable ·OTRS AG
  • cpe:2.3:o:debian:debian_linux:8.0:*:*:*:*:*:*:* Versions 8.0 Vulnerable ·Debian

Remediation

No fixed version listed by the sources yet.

Timeline

  1. 2026-10-02 Threatist record created from CVE-2019-9892
  2. 2026-10-03 Alias added: GHSA-8354-72xf-4743

References

Advisory 5

Sources

This product uses the NVD API but is not endorsed or certified by the NVD. Sources and licences