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TI-2019-09137 Aliases CVE-2019-12248GHSA-8m8c-4fm4-x8j5

An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.7…

Priority LOW 23Published · Updated

Key facts

Attack vector
Network
Privileges required
None
User interaction
Required
Attack complexity
Low
Impact type
—
Confidentiality · integrity · availability
None · Low · None
Fix status
No fix listed

Attack profile from CVSS 3.1 · NVD. Fix status from CNA.

Summary

An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.7, Community Edition 6.0.x through 6.0.19, and Community Edition 5.0.x through 5.0.36. An attacker could send a malicious email to an OTRS system. If a logged-in agent user quotes it, the email could cause the browser to load external image resources.

Why it matters now

EPSS 0.01562 75th percentileScored 2026-11-07
Fix No fix listed No fixed version in the sources yet

SSVC decision points

Not available: CISA has not published SSVC decision points for this record.

Affected products

VendorProductAffected versionsFixed inStatusSource
——all versions—No fix listedCNA
  • — Vendor— Affected all versions Fixed in — No fix listed CNA

CPE configurations NVD · 2

CPEVersionsRoleVendor
cpe:2.3:a:otrs:otrs:*:*:*:*:community:*:*:*5.0.0 – 5.0.36; 6.0.0 – 6.0.19; 7.0.0 – 7.0.7VulnerableOTRS AG
cpe:2.3:o:debian:debian_linux:8.0:*:*:*:*:*:*:*8.0VulnerableDebian
  • cpe:2.3:a:otrs:otrs:*:*:*:*:community:*:*:* Versions 5.0.0 – 5.0.36; 6.0.0 – 6.0.19; 7.0.0 – 7.0.7 Vulnerable ·OTRS AG
  • cpe:2.3:o:debian:debian_linux:8.0:*:*:*:*:*:*:* Versions 8.0 Vulnerable ·Debian

Remediation

No fixed version listed by the sources yet.

Timeline

  1. 2026-10-02 Threatist record created from CVE-2019-12248
  2. 2026-10-03 Alias added: GHSA-8m8c-4fm4-x8j5

References

Advisory 5

Other 1

Sources

This product uses the NVD API but is not endorsed or certified by the NVD. Sources and licences