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TI-2019-09332 Aliases CVE-2019-12497GHSA-px3x-w8w4-6w99

An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.8…

Priority LOW 28CWE-200Published · Updated

Key facts

Attack vector
Network
Privileges required
None
User interaction
None
Attack complexity
Low
Impact type
Information disclosure
Confidentiality · integrity · availability
Low · None · None
Fix status
No fix listed

Attack profile from CVSS 3.1 · NVD. Fix status from CNA. Impact type from CWE-200.

Summary

An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.8, Community Edition 6.0.x through 6.0.19, and Community Edition 5.0.x through 5.0.36. In the customer or external frontend, personal information of agents (e.g., Name and mail address) can be disclosed in external notes.

Why it matters now

EPSS 0.01803 78th percentileScored 2026-11-07
Fix No fix listed No fixed version in the sources yet

SSVC decision points

Not available: CISA has not published SSVC decision points for this record.

Affected products

VendorProductAffected versionsFixed inStatusSource
——all versions—No fix listedCNA
  • — Vendor— Affected all versions Fixed in — No fix listed CNA

CPE configurations NVD · 2

CPEVersionsRoleVendor
cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:*5.0.0 – 5.0.36; 6.0.0 – 6.0.19; 7.0.0 – 7.0.8VulnerableOTRS AG
cpe:2.3:o:debian:debian_linux:8.0:*:*:*:*:*:*:*8.0VulnerableDebian
  • cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:* Versions 5.0.0 – 5.0.36; 6.0.0 – 6.0.19; 7.0.0 – 7.0.8 Vulnerable ·OTRS AG
  • cpe:2.3:o:debian:debian_linux:8.0:*:*:*:*:*:*:* Versions 8.0 Vulnerable ·Debian

Remediation

No fixed version listed by the sources yet.

Timeline

  1. 2026-10-02 Threatist record created from CVE-2019-12497
  2. 2026-10-03 Alias added: GHSA-px3x-w8w4-6w99

References

Advisory 5

Other 1

Sources

This product uses the NVD API but is not endorsed or certified by the NVD. Sources and licences