An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.8, and…
Priority LOW 32Published · Updated
Key facts
- Attack vector
- Network
- Privileges required
- Low
- User interaction
- None
- Attack complexity
- Low
- Impact type
- —
- Confidentiality · integrity · availability
- High · None · None
- Fix status
- No fix listed
Attack profile from CVSS 3.1 · NVD. Fix status from CNA.
Summary
An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.8, and Community Edition 5.0.x through 5.0.36 and 6.0.x through 6.0.19. An attacker who is logged into OTRS as an agent user with appropriate permissions can leverage OTRS notification tags in templates in order to disclose hashed user passwords.
Why it matters now
EPSS 0.01546 75th percentileScored 2026-11-07
Fix No fix listed No fixed version in the sources yet
SSVC decision points
Not available: CISA has not published SSVC decision points for this record.
Affected products
| Vendor | Product | Affected versions | Fixed in | Status | Source |
|---|---|---|---|---|---|
| — | — | all versions | — | No fix listed | CNA |
- — Vendor— Affected all versions Fixed in — No fix listed CNA
Remediation
No fixed version listed by the sources yet.
Timeline
- 2026-10-02 Threatist record created from CVE-2019-13458
- 2026-10-03 Alias added: GHSA-287v-43mw-3ff7
References
Advisory 4
Sources
- CVE-2019-13458 · CVE Program
- CVE-2019-13458 · NVD
- FIRST EPSS
- GHSA-287v-43mw-3ff7 · GitHub Advisory Database · CC BY 4.0
This product uses the NVD API but is not endorsed or certified by the NVD. Sources and licences