An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.12, and…
Priority LOW 23Published · Updated
Key facts
- Attack vector
- Network
- Privileges required
- Low
- User interaction
- None
- Attack complexity
- Low
- Impact type
- —
- Confidentiality · integrity · availability
- Low · None · None
- Fix status
- No fix listed
Attack profile from CVSS 3.1 · NVD. Fix status from CNA.
Summary
An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.12, and Community Edition 5.0.x through 5.0.38 and 6.0.x through 6.0.23. An attacker who is logged into OTRS as an agent is able to list tickets assigned to other agents, even tickets in a queue where the attacker doesn't have permissions.
Why it matters now
EPSS 0.01594 75th percentileScored 2026-11-07
Fix No fix listed No fixed version in the sources yet
SSVC decision points
Not available: CISA has not published SSVC decision points for this record.
Affected products
| Vendor | Product | Affected versions | Fixed in | Status | Source |
|---|---|---|---|---|---|
| — | — | all versions | — | No fix listed | CNA |
- — Vendor— Affected all versions Fixed in — No fix listed CNA
CPE configurations NVD · 8
| CPE | Versions | Role | Vendor |
|---|---|---|---|
| cpe:2.3:a:otrs:otrs:*:*:*:*:community:*:*:* | 5.0.0 – 5.0.38; 6.0.0 – 6.0.23 | Vulnerable | OTRS AG |
| cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:* | 7.0.0 – 7.0.12 | Vulnerable | OTRS AG |
| cpe:2.3:o:debian:debian_linux:8.0:*:*:*:*:*:*:* | 8.0 | Vulnerable | Debian |
| cpe:2.3:a:opensuse:backports_sle:15.0:-:*:*:*:*:*:* | 15.0 | Vulnerable | openSUSE |
| cpe:2.3:a:opensuse:backports_sle:15.0:sp1:*:*:*:*:*:* | 15.0 sp1 | Vulnerable | openSUSE |
| cpe:2.3:a:opensuse:backports_sle:15.0:sp2:*:*:*:*:*:* | 15.0 sp2 | Vulnerable | openSUSE |
| cpe:2.3:o:opensuse:leap:15.1:*:*:*:*:*:*:* | 15.1 | Vulnerable | openSUSE |
| cpe:2.3:o:opensuse:leap:15.2:*:*:*:*:*:*:* | 15.2 | Vulnerable | openSUSE |
- cpe:2.3:a:otrs:otrs:*:*:*:*:community:*:*:* Versions 5.0.0 – 5.0.38; 6.0.0 – 6.0.23 Vulnerable ·OTRS AG
- cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:* Versions 7.0.0 – 7.0.12 Vulnerable ·OTRS AG
- cpe:2.3:o:debian:debian_linux:8.0:*:*:*:*:*:*:* Versions 8.0 Vulnerable ·Debian
- cpe:2.3:a:opensuse:backports_sle:15.0:-:*:*:*:*:*:* Versions 15.0 Vulnerable ·openSUSE
- cpe:2.3:a:opensuse:backports_sle:15.0:sp1:*:*:*:*:*:* Versions 15.0 sp1 Vulnerable ·openSUSE
- cpe:2.3:a:opensuse:backports_sle:15.0:sp2:*:*:*:*:*:* Versions 15.0 sp2 Vulnerable ·openSUSE
- cpe:2.3:o:opensuse:leap:15.1:*:*:*:*:*:*:* Versions 15.1 Vulnerable ·openSUSE
- cpe:2.3:o:opensuse:leap:15.2:*:*:*:*:*:*:* Versions 15.2 Vulnerable ·openSUSE
Remediation
No fixed version listed by the sources yet.
Timeline
- 2026-10-02 Threatist record created from CVE-2019-18179
- 2026-10-03 Alias added: GHSA-8pxh-wh5q-328f
References
Advisory 4
Sources
- CVE-2019-18179 · CVE Program
- CVE-2019-18179 · NVD
- FIRST EPSS
- GHSA-8pxh-wh5q-328f · GitHub Advisory Database · CC BY 4.0
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