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TI-2020-01722 Aliases CVE-2020-1779GHSA-9hpv-r424-hr95

Dynamic templates reveal sensitive data when OTRS tags are used

Priority LOW 24CWE-200Published · Updated

Key facts

Attack vector
Network
Privileges required
High
User interaction
None
Attack complexity
Low
Impact type
Information disclosure
Confidentiality · integrity · availability
High · None · None
Fix status
No fix listed

Attack profile from CVSS 3.1 · NVD. Fix status from CNA. Impact type from CWE-200.

Summary

When dynamic templates are used (OTRSTicketForms), admin can use OTRS tags which are not masked properly and can reveal sensitive information. This issue affects: OTRS AG OTRSTicketForms 6.0.x version 6.0.40 and prior versions; 7.0.x version 7.0.29 and prior versions; 8.0.x version 8.0.3 and prior versions.

Why it matters now

EPSS 0.01017 63rd percentileScored 2026-11-07
Fix No fix listed No fixed version in the sources yet

SSVC decision points

Not available: CISA has not published SSVC decision points for this record.

Affected products

VendorProductAffected versionsFixed inStatusSource
OTRS AGOTRSTicketForms6.0.x – 6.0.40; 7.0.x – 7.0.29; 8.0.x – 8.0.3—No fix listedCNA
  • OTRSTicketForms VendorOTRS AG Affected 6.0.x – 6.0.40; 7.0.x – 7.0.29; 8.0.x – 8.0.3 Fixed in — No fix listed CNA

CPE configurations NVD · 1

CPEVersionsRoleVendor
cpe:2.3:a:otrs:ticket_forms:*:*:*:*:*:*:*:*6.0.0 – 6.0.40; 7.0.0 – 7.0.29; 8.0.0 – 8.0.3VulnerableOTRS AG
  • cpe:2.3:a:otrs:ticket_forms:*:*:*:*:*:*:*:* Versions 6.0.0 – 6.0.40; 7.0.0 – 7.0.29; 8.0.0 – 8.0.3 Vulnerable ·OTRS AG

Remediation

No fixed version listed by the sources yet.

Timeline

  1. 2026-10-02 Threatist record created from CVE-2020-1779
  2. 2026-10-03 Alias added: GHSA-9hpv-r424-hr95

References

Other 1

Sources

This product uses the NVD API but is not endorsed or certified by the NVD. Sources and licences