TI-2020-02572 Aliases CVE-2020-2873 GHSA-ggvp-98r6-cx25

Vulnerability in the Oracle Customer Interaction History product of Oracle E-Business…

LOW 38Published 2020-04-15 · Updated 2024-09-27

Key facts

Attack vector: Network
Privileges required: None
User interaction: Required
Attack complexity: Low
Impact type: —
Confidentiality · integrity · availability: High · Low · None
Fix status: No fix listed

Attack profile from CVSS 3.1 · NVD. Fix status from CNA.

Summary

Vulnerability in the Oracle Customer Interaction History product of Oracle E-Business Suite (component: Outcome-Result). Supported versions that are affected are 12.1.1-12.1.3 and 12.2.3-12.2.9. Easily exploitable vulnerability allows unauthenticated attacker with network access via HTTP to compromise Oracle Customer Interaction History. Successful attacks require human interaction from a person other than the attacker and while the vulnerability is in Oracle Customer Interaction History, attacks may significantly impact additional products. Successful attacks of this vulnerability can result in unauthorized access to critical data or complete access to all Oracle Customer Interaction History accessible data as well as unauthorized update, insert or delete access to some of Oracle Customer Interaction History accessible data. CVSS 3.0 Base Score 8.2 (Confidentiality and Integrity impacts). CVSS Vector: (CVSS:3.0/AV:N/AC:L/PR:N/UI:R/S:C/C:H/I:L/A:N).

Why it matters now

Exploitation None reported CISA SSVC · not in CISA KEV

EPSS 0.01314 70th percentileScored 2026-11-07

Fix No fix listed No fixed version in the sources yet

SSVC decision points

CISA ADP · SSVC 2.0.3

Exploitation: None
Automatable: No
Technical impact: Partial

The decision (Track, Attend, Act) also depends on your mission and well-being impact; see CISA's SSVC guide.

Affected products

Vendor	Product	Affected versions	Fixed in	Status	Source
Oracle	Customer Interaction History	12.1.1-12.1.3; 12.2.3-12.2.9	—	No fix listed	CNA

Customer Interaction History VendorOracle Affected 12.1.1-12.1.3; 12.2.3-12.2.9 Fixed in — No fix listed CNA

CPE configurations NVD · 1

CPE	Versions	Role	Vendor
cpe:2.3:a:oracle:customer_interaction_history::::::::	12.1.1 – 12.1.3; 12.2.3 – 12.2.9	Vulnerable	Oracle

cpe:2.3:a:oracle:customer_interaction_history:*:*:*:*:*:*:*:* Versions 12.1.1 – 12.1.3; 12.2.3 – 12.2.9 Vulnerable ·Oracle

Remediation

No fixed version listed by the sources yet.

Timeline

2026-10-02 Threatist record created from CVE-2020-2873
2026-10-03 Alias added: GHSA-ggvp-98r6-cx25

References

Advisory 1

https://www.oracle.com/security-alerts/cpuapr2020.html

TI-2016-04861 Unspecified vulnerability in the Oracle Customer Interaction History component in Oracle… CVSS 3.0HIGH 8.2
TI-2016-04859 Unspecified vulnerability in the Oracle Customer Interaction History component in Oracle… CVSS 3.0HIGH 8.2
TI-2016-04858 Unspecified vulnerability in the Oracle Customer Interaction History component in Oracle… CVSS 3.0HIGH 8.2
TI-2016-04857 Unspecified vulnerability in the Oracle Customer Interaction History component in Oracle… CVSS 3.0HIGH 8.2
TI-2016-04853 Unspecified vulnerability in the Oracle Customer Interaction History component in Oracle… CVSS 3.0HIGH 8.2
TI-2016-02972 Unspecified vulnerability in the Oracle Customer Interaction History component in Oracle… CVSS 3.0HIGH 8.2

See all 21 →

Sources

This product uses the NVD API but is not endorsed or certified by the NVD. Sources and licences