SmarterTools SmarterTrack 7922 -Information Disclosure
Priority HIGH 70CWE-497Published · Updated
Key facts
- Attack vector
- Network
- Privileges required
- None
- User interaction
- None
- Attack complexity
- Low
- Attack requirements
- None
- Impact type
- Information disclosure
- Confidentiality · integrity · availability
- Low · None · None
- Fix status
- No fix listed
Attack profile from CVSS 4.0 · CNA. Fix status from CNA. Impact type from CWE-497.
Summary
SmarterTrack 7922 contains an information disclosure vulnerability in the Chat Management search form that reveals agent identification details. Attackers can access the vulnerable /Management/Chat/frmChatSearch.aspx endpoint to retrieve agents' first and last names along with their unique identifiers.
Why it matters now
Exploitation Proof of concept CISA SSVC · not in CISA KEV
EPSS 0.00586 48th percentileScored 2026-11-07
Public exploit Yes 1 exploit referenceTagged by the CNA and NVD
Fix No fix listed No fixed version in the sources yet
SSVC decision points
CISA ADP · SSVC 2.0.3
- Exploitation
- Poc
- Automatable
- Yes
- Technical impact
- Partial
The decision (Track, Attend, Act) also depends on your mission and well-being impact; see CISA's SSVC guide.
Affected products
| Vendor | Product | Affected versions | Fixed in | Status | Source |
|---|---|---|---|---|---|
| SmarterTools | SmarterTools SmarterTrack | 10.0; 14.0 | — | No fix listed | CNA |
- SmarterTools SmarterTrack VendorSmarterTools Affected 10.0; 14.0 Fixed in — No fix listed CNA
CPE configurations NVD · 2
| CPE | Versions | Role | Vendor |
|---|---|---|---|
| cpe:2.3:a:smartertools:smartertrack:10.0:*:*:*:*:*:*:* | 10.0 | Vulnerable | SmarterTools |
| cpe:2.3:a:smartertools:smartertrack:14.0:*:*:*:*:*:*:* | 14.0 | Vulnerable | SmarterTools |
- cpe:2.3:a:smartertools:smartertrack:10.0:*:*:*:*:*:*:* Versions 10.0 Vulnerable ·SmarterTools
- cpe:2.3:a:smartertools:smartertrack:14.0:*:*:*:*:*:*:* Versions 14.0 Vulnerable ·SmarterTools
Remediation
No fixed version listed by the sources yet.
Timeline
- 2026-10-02 Threatist record created from CVE-2020-36926
- 2026-10-03 Alias added: GHSA-rg7x-vp5v-875q
References
More SmarterTools Smartertrack vulnerabilities
- TI-2022-08260 Reflective XSS on SmarterTrack v100.0.8019.14010 CVSS 3.1HIGH 8.8
- TI-2022-08263 File upload and overwrite to app_data/Config in SmarterTrack v100.0.8019.14010 CVSS 3.1CRITICAL 9.1
- TI-2022-08262 Stored XSS in SmarterTrack v100.0.8019.14010 CVSS 3.1HIGH 8.8
- TI-2022-08261 Information disclosure via direct object access on SmarterTrack v100.0.8019.14010 CVSS 3.1MEDIUM 6.5
- TI-2009-04751 Cross-site scripting (XSS) vulnerability in frmTickets.aspx in SmarterTools SmarterTrack… CVSS 2.0MEDIUM 4.3
- TI-2009-04750 Cross-site scripting (XSS) vulnerability in frmKBSearch.aspx in SmarterTools SmarterTrack… CVSS 2.0MEDIUM 4.3
Sources
- CVE-2020-36926 · CVE Program
- CVE-2020-36926 · NVD
- FIRST EPSS
- GHSA-rg7x-vp5v-875q · GitHub Advisory Database · CC BY 4.0
This product uses the NVD API but is not endorsed or certified by the NVD. Sources and licences