Config Items are shown to users without permission
Priority LOW 21CWE-264Published · Updated
Key facts
- Attack vector
- Network
- Privileges required
- Low
- User interaction
- None
- Attack complexity
- Low
- Impact type
- Security bypass
- Confidentiality · integrity · availability
- Low · None · None
- Fix status
- No fix listed
Attack profile from CVSS 3.1 · NVD. Fix status from CNA. Impact type from CWE-264.
Summary
Agents are able to see linked Config Items without permissions, which are defined in General Catalog. This issue affects: OTRSCIsInCustomerFrontend 7.0.15 and prior versions, ITSMConfigurationManagement 7.0.24 and prior versions
Why it matters now
EPSS 0.0067 52nd percentileScored 2026-11-07
Fix No fix listed No fixed version in the sources yet
SSVC decision points
Not available: CISA has not published SSVC decision points for this record.
Affected products
| Vendor | Product | Affected versions | Fixed in | Status | Source |
|---|---|---|---|---|---|
| OTRS AG | OTRSCIsInCustomerFrontend | 7.0.x – 7.0.15 | — | No fix listed | CNA |
| OTRS AG | ITSMConfigurationManagement | 7.0.x – 7.0.24 | — | No fix listed | CNA |
Remediation
No fixed version listed by the sources yet.
Timeline
- 2026-10-02 Threatist record created from CVE-2021-21437
- 2026-10-03 Alias added: GHSA-275p-fw84-9hhf
References
Sources
- CVE-2021-21437 · CVE Program
- CVE-2021-21437 · NVD
- FIRST EPSS
- GHSA-275p-fw84-9hhf · GitHub Advisory Database · CC BY 4.0
This product uses the NVD API but is not endorsed or certified by the NVD. Sources and licences