Read the docs
TI-2021-09303 Aliases CVE-2021-28023GHSA-qpwx-f5jx-qhf4

Arbitrary file upload in Service import feature in ServiceTonic Helpdesk software version…

Priority MEDIUM 45CWE-434Published · Updated

Key facts

Attack vector
Network
Privileges required
None
User interaction
None
Attack complexity
Low
Impact type
Code execution
Confidentiality · integrity · availability
High · High · High
Fix status
No fix listed

Attack profile from CVSS 3.1 · NVD. Fix status from CNA. Impact type from CWE-434.

Summary

Arbitrary file upload in Service import feature in ServiceTonic Helpdesk software version < 9.0.35937 allows a malicious user to execute JSP code by uploading a zip that extracts files in relative paths.

Why it matters now

EPSS 0.01354 71st percentileScored 2026-11-07
Public exploit Yes 1 exploit referenceTagged by NVD
Fix No fix listed No fixed version in the sources yet

SSVC decision points

Not available: CISA has not published SSVC decision points for this record.

Affected products

VendorProductAffected versionsFixed inStatusSource
——all versions—No fix listedCNA
  • — Vendor— Affected all versions Fixed in — No fix listed CNA

CPE configurations NVD · 1

CPEVersionsRoleVendor
cpe:2.3:a:servicetonic:servicetonic:*:*:*:*:*:*:*:*before 9.0.035937VulnerableServicetonic
  • cpe:2.3:a:servicetonic:servicetonic:*:*:*:*:*:*:*:* Versions before 9.0.035937 Vulnerable ·Servicetonic

Remediation

No fixed version listed by the sources yet.

Timeline

  1. 2026-10-02 Threatist record created from CVE-2021-28023
  2. 2026-10-03 Alias added: GHSA-qpwx-f5jx-qhf4

References

Exploit 1

Other 1

  • TI-2021-09304 Unauthorized system access in the login form in ServiceTonic Helpdesk software version <… CVSS 3.1CRITICAL 9.8
  • TI-2021-09302 Blind SQL injection in the login form in ServiceTonic Helpdesk software < 9.0.35937… CVSS 3.1HIGH 7.5

Sources

This product uses the NVD API but is not endorsed or certified by the NVD. Sources and licences