TI-2021-13046 Aliases CVE-2021-33672 GHSA-v3pv-ppv6-v9rf

Improper output encoding in SAP Contact Center

MEDIUM 43CWE-116Published 2021-09-14 · Updated 2024-08-03

Key facts

Attack vector: Network
Privileges required: None
User interaction: Required
Attack complexity: Low
Impact type: —
Confidentiality · integrity · availability: High · High · High
Fix status: Fixed

Attack profile from CVSS 3.1 · NVD. Fix status from CNA.

Summary

Due to missing encoding in SAP Contact Center's Communication Desktop component- version 700, an attacker could send malicious script in chat message. When the message is accepted by the chat recipient, the script gets executed in their scope. Due to the usage of ActiveX in the application, the attacker can further execute operating system level commands in the chat recipient's scope. This could lead to a complete compromise of their confidentiality, integrity, and could temporarily impact their availability.

Why it matters now

EPSS 0.011 65th percentileScored 2026-11-07

Fix Fixed SAP Contact Center (SAP SE): 700

SSVC decision points

Not available: CISA has not published SSVC decision points for this record.

Affected products

Vendor	Product	Affected versions	Fixed in	Status	Source
SAP	SAP Contact Center	before 700	700	Patch available	CNA

SAP Contact Center VendorSAP Affected before 700 Fixed in 700 Patch available CNA

CPE configurations NVD · 1

CPE	Versions	Role	Vendor
cpe:2.3:a:sap:contact_center:700:::::::*	700	Vulnerable	SAP

cpe:2.3:a:sap:contact_center:700:*:*:*:*:*:*:* Versions 700 Vulnerable ·SAP

Remediation

Fix · CNA SAP Contact Center (SAP SE) Fixed in 700

Timeline

2026-10-02 Threatist record created from CVE-2021-33672
2026-10-03 Alias added: GHSA-v3pv-ppv6-v9rf

References

Advisory 1

https://wiki.scn.sap.com/wiki/pages/viewpage.action?pageId=585106405

Other 1

https://launchpad.support.sap.com/#/notes/3073891

TI-2021-13049 Cross-site scripting in SAP Contact Center CVSS 3.1MEDIUM 6.1
TI-2021-13048 Cross-site scripting in SAP Contact Center CVSS 3.1MEDIUM 6.1
TI-2021-13047 Cross-site scripting in SAP Contact Center CVSS 3.1MEDIUM 6.1

Sources

This product uses the NVD API but is not endorsed or certified by the NVD. Sources and licences