An issue was discovered in Spiceworks Help Desk Server before 1.3.3.
Key facts
- Attack vector
- Network
- Privileges required
- Low
- User interaction
- None
- Attack complexity
- Low
- Impact type
- SQL injection
- Confidentiality · integrity · availability
- High · High · High
- Fix status
- No fix listed
Attack profile from CVSS 3.1 · CNA. Fix status from CNA. Impact type from CWE-89.
Summary
An issue was discovered in Spiceworks Help Desk Server before 1.3.3. A Blind Boolean SQL injection vulnerability within the order_by_for_ticket function in app/models/reporting/database_query.rb allows an authenticated attacker to execute arbitrary SQL commands via the sort parameter. This can be leveraged to leak local files from the host system, leading to remote code execution (RCE) through deserialization of malicious data.
Why it matters now
SSVC decision points
CISA ADP · SSVC 2.0.3
- Exploitation
- Poc
- Automatable
- No
- Technical impact
- Total
The decision (Track, Attend, Act) also depends on your mission and well-being impact; see CISA's SSVC guide.
Affected products
| Vendor | Product | Affected versions | Fixed in | Status | Source |
|---|---|---|---|---|---|
| — | — | all versions | — | No fix listed | CNA |
- — Vendor— Affected all versions Fixed in — No fix listed CNA
CPE configurations NVD · 1
| CPE | Versions | Role | Vendor |
|---|---|---|---|
| cpe:2.3:a:spiceworks:help_desk_server:*:*:*:*:*:*:*:* | before 1.3.3 | Vulnerable | Spiceworks |
- cpe:2.3:a:spiceworks:help_desk_server:*:*:*:*:*:*:*:* Versions before 1.3.3 Vulnerable ·Spiceworks
Remediation
No fixed version listed by the sources yet.
Timeline
- 2026-10-02 Threatist record created from CVE-2021-43609
- 2026-10-03 Alias added: GHSA-7j49-vjx9-cwp7
References
Sources
- CVE-2021-43609 · CVE Program
- CVE-2021-43609 · NVD
- FIRST EPSS
- GHSA-7j49-vjx9-cwp7 · GitHub Advisory Database · CC BY 4.0
This product uses the NVD API but is not endorsed or certified by the NVD. Sources and licences