TI-2022-05217 Aliases CVE-2022-20658 GHSA-862p-mjj9-4wcq

Cisco Unified Contact Center Management Portal and Unified Contact Center Domain Manager…

MEDIUM 46CWE-602Published 2022-01-14 · Updated 2024-11-06

Key facts

Attack vector: Network
Privileges required: Low
User interaction: None
Attack complexity: Low
Impact type: —
Confidentiality · integrity · availability: High · High · None
Fix status: No fix listed

Attack profile from CVSS 3.1 · CNA. Fix status from CNA.

Summary

A vulnerability in the web-based management interface of Cisco Unified Contact Center Management Portal (Unified CCMP) and Cisco Unified Contact Center Domain Manager (Unified CCDM) could allow an authenticated, remote attacker to elevate their privileges to Administrator. This vulnerability is due to the lack of server-side validation of user permissions. An attacker could exploit this vulnerability by submitting a crafted HTTP request to a vulnerable system. A successful exploit could allow the attacker to create Administrator accounts. With these accounts, the attacker could access and modify telephony and user resources across all the Unified platforms that are associated to the vulnerable Cisco Unified CCMP. To successfully exploit this vulnerability, an attacker would need valid Advanced User credentials.

Why it matters now

Exploitation None reported CISA SSVC · not in CISA KEV

EPSS 0.01439 73rd percentileScored 2026-11-07

Fix No fix listed No fixed version in the sources yet

SSVC decision points

CISA ADP · SSVC 2.0.3

Exploitation: None
Automatable: No
Technical impact: Total

The decision (Track, Attend, Act) also depends on your mission and well-being impact; see CISA's SSVC guide.

Affected products

Vendor	Product	Affected versions	Fixed in	Status	Source
Cisco	Cisco Unified Contact Center Domain Manager	all versions	—	No fix listed	CNA

Cisco Unified Contact Center Domain Manager VendorCisco Affected all versions Fixed in — No fix listed CNA

CPE configurations NVD · 3

CPE	Versions	Role	Vendor
cpe:2.3:a:cisco:unified_contact_center_express:12.0.1:::::::*	12.0.1	Vulnerable	Cisco
cpe:2.3:a:cisco:unified_contact_center_express:12.5.1:::::::*	12.5.1	Vulnerable	Cisco
cpe:2.3:a:cisco:unified_contact_center_management_portal::::::::	up to 11.6.1	Vulnerable	Cisco

cpe:2.3:a:cisco:unified_contact_center_express:12.0.1:*:*:*:*:*:*:* Versions 12.0.1 Vulnerable ·Cisco
cpe:2.3:a:cisco:unified_contact_center_express:12.5.1:*:*:*:*:*:*:* Versions 12.5.1 Vulnerable ·Cisco
cpe:2.3:a:cisco:unified_contact_center_management_portal:*:*:*:*:*:*:*:* Versions up to 11.6.1 Vulnerable ·Cisco

Remediation

No fixed version listed by the sources yet.

Timeline

2026-10-02 Threatist record created from CVE-2022-20658
2026-10-03 Alias added: GHSA-862p-mjj9-4wcq

References

Advisory 1

20220113 Cisco Unified Contact Center Management Portal and Unified Contact Center Domain Manager Privilege Escalation Vulnerability

TI-2021-19919 Apache Log4j2 JNDI features do not protect against attacker controlled LDAP and other JNDI related endpoints KEVCVSS 3.1CRITICAL 10.0
TI-2020-02838 Cisco Unified Contact Center Express Remote Code Execution Vulnerability CVSS 3.1CRITICAL 9.8
TI-2018-00362 Cross-site scripting in Cisco Unified Contact Center Express unknown CVSS 3.0CRITICAL 9.8
TI-2024-13188 Deserialization of untrusted data in Cisco Unified Contact Center Enterprise CVSS 3.1CRITICAL 10.0
TI-2025-14653 Cisco Unified Contact Center Express Editor Authentication Bypass Vulnerability CVSS 3.1CRITICAL 9.8
TI-2017-09109 Improper authentication in Cisco Voice Operating System CVSS 3.0CRITICAL 9.8

See all 47 →

Sources

This product uses the NVD API but is not endorsed or certified by the NVD. Sources and licences