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TI-2023-13823 Aliases CVE-2023-29443GHSA-h7wh-8cwv-qqm6

Zoho ManageEngine ServiceDesk Plus before 14105, ServiceDesk Plus MSP before 14200…

Priority LOW 28CWE-611Published · Updated

Key facts

Attack vector
Network
Privileges required
High
User interaction
None
Attack complexity
Low
Impact type
Information disclosure
Confidentiality · integrity · availability
High · None · None
Fix status
No fix listed

Attack profile from CVSS 3.1 · CISA ADP. Fix status from CNA. Impact type from CWE-611 and the CVSS impact.

Summary

Zoho ManageEngine ServiceDesk Plus before 14105, ServiceDesk Plus MSP before 14200, SupportCenter Plus before 14200, and AssetExplorer before 6989 allow SDAdmin attackers to conduct XXE attacks via a crafted server that sends malformed XML from a Reports integration API endpoint.

Why it matters now

Exploitation None reported CISA SSVC · not in CISA KEV
EPSS 0.03026 87th percentileScored 2026-11-07
Fix No fix listed No fixed version in the sources yet

SSVC decision points

CISA ADP · SSVC 2.0.3

Exploitation
None
Automatable
No
Technical impact
Partial

The decision (Track, Attend, Act) also depends on your mission and well-being impact; see CISA's SSVC guide.

Affected products

VendorProductAffected versionsFixed inStatusSource
——all versions—No fix listedCNA
  • — Vendor— Affected all versions Fixed in — No fix listed CNA

CPE configurations NVD · 22

CPEVersionsRoleVendor
cpe:2.3:a:zohocorp:manageengine_assetexplorer:6.9:6980:*:*:*:*:*:*6.9 6980VulnerableZohocorp
cpe:2.3:a:zohocorp:manageengine_assetexplorer:6.9:6981:*:*:*:*:*:*6.9 6981VulnerableZohocorp
cpe:2.3:a:zohocorp:manageengine_assetexplorer:6.9:6982:*:*:*:*:*:*6.9 6982VulnerableZohocorp
cpe:2.3:a:zohocorp:manageengine_assetexplorer:6.9:6983:*:*:*:*:*:*6.9 6983VulnerableZohocorp
cpe:2.3:a:zohocorp:manageengine_assetexplorer:6.9:6984:*:*:*:*:*:*6.9 6984VulnerableZohocorp
cpe:2.3:a:zohocorp:manageengine_assetexplorer:6.9:6985:*:*:*:*:*:*6.9 6985VulnerableZohocorp
cpe:2.3:a:zohocorp:manageengine_assetexplorer:6.9:6986:*:*:*:*:*:*6.9 6986VulnerableZohocorp
cpe:2.3:a:zohocorp:manageengine_assetexplorer:6.9:6987:*:*:*:*:*:*6.9 6987VulnerableZohocorp
cpe:2.3:a:zohocorp:manageengine_assetexplorer:6.9:6988:*:*:*:*:*:*6.9 6988VulnerableZohocorp
cpe:2.3:a:zohocorp:manageengine_servicedesk_plus:*:*:*:*:*:*:*:*before 14.1VulnerableZohocorp
  • cpe:2.3:a:zohocorp:manageengine_assetexplorer:6.9:6980:*:*:*:*:*:* Versions 6.9 6980 Vulnerable ·Zohocorp
  • cpe:2.3:a:zohocorp:manageengine_assetexplorer:6.9:6981:*:*:*:*:*:* Versions 6.9 6981 Vulnerable ·Zohocorp
  • cpe:2.3:a:zohocorp:manageengine_assetexplorer:6.9:6982:*:*:*:*:*:* Versions 6.9 6982 Vulnerable ·Zohocorp
  • cpe:2.3:a:zohocorp:manageengine_assetexplorer:6.9:6983:*:*:*:*:*:* Versions 6.9 6983 Vulnerable ·Zohocorp
  • cpe:2.3:a:zohocorp:manageengine_assetexplorer:6.9:6984:*:*:*:*:*:* Versions 6.9 6984 Vulnerable ·Zohocorp
  • cpe:2.3:a:zohocorp:manageengine_assetexplorer:6.9:6985:*:*:*:*:*:* Versions 6.9 6985 Vulnerable ·Zohocorp
  • cpe:2.3:a:zohocorp:manageengine_assetexplorer:6.9:6986:*:*:*:*:*:* Versions 6.9 6986 Vulnerable ·Zohocorp
  • cpe:2.3:a:zohocorp:manageengine_assetexplorer:6.9:6987:*:*:*:*:*:* Versions 6.9 6987 Vulnerable ·Zohocorp
  • cpe:2.3:a:zohocorp:manageengine_assetexplorer:6.9:6988:*:*:*:*:*:* Versions 6.9 6988 Vulnerable ·Zohocorp
  • cpe:2.3:a:zohocorp:manageengine_servicedesk_plus:*:*:*:*:*:*:*:* Versions before 14.1 Vulnerable ·Zohocorp
Show 12 more CPE
CPEVersionsRoleVendor
cpe:2.3:a:zohocorp:manageengine_servicedesk_plus:14.1:-:*:*:*:*:*:*14.1VulnerableZohocorp
cpe:2.3:a:zohocorp:manageengine_servicedesk_plus:14.1:14100:*:*:*:*:*:*14.1 14100VulnerableZohocorp
cpe:2.3:a:zohocorp:manageengine_servicedesk_plus:14.1:14101:*:*:*:*:*:*14.1 14101VulnerableZohocorp
cpe:2.3:a:zohocorp:manageengine_servicedesk_plus:14.1:14102:*:*:*:*:*:*14.1 14102VulnerableZohocorp
cpe:2.3:a:zohocorp:manageengine_servicedesk_plus:14.1:14103:*:*:*:*:*:*14.1 14103VulnerableZohocorp
cpe:2.3:a:zohocorp:manageengine_servicedesk_plus:14.1:14104:*:*:*:*:*:*14.1 14104VulnerableZohocorp
cpe:2.3:a:zohocorp:manageengine_servicedesk_plus_msp:*:*:*:*:*:*:*:*before 14.0VulnerableZohocorp
cpe:2.3:a:zohocorp:manageengine_servicedesk_plus_msp:14.0:14000:*:*:*:*:*:*14.0 14000VulnerableZohocorp
cpe:2.3:a:zohocorp:manageengine_servicedesk_plus_msp:14.0:14001:*:*:*:*:*:*14.0 14001VulnerableZohocorp
cpe:2.3:a:zohocorp:manageengine_supportcenter_plus:*:*:*:*:*:*:*:*before 14.0VulnerableZohocorp
cpe:2.3:a:zohocorp:manageengine_supportcenter_plus:14.0:14000:*:*:*:*:*:*14.0 14000VulnerableZohocorp
cpe:2.3:a:zohocorp:manageengine_supportcenter_plus:14.0:14001:*:*:*:*:*:*14.0 14001VulnerableZohocorp
  • cpe:2.3:a:zohocorp:manageengine_servicedesk_plus:14.1:-:*:*:*:*:*:* Versions 14.1 Vulnerable ·Zohocorp
  • cpe:2.3:a:zohocorp:manageengine_servicedesk_plus:14.1:14100:*:*:*:*:*:* Versions 14.1 14100 Vulnerable ·Zohocorp
  • cpe:2.3:a:zohocorp:manageengine_servicedesk_plus:14.1:14101:*:*:*:*:*:* Versions 14.1 14101 Vulnerable ·Zohocorp
  • cpe:2.3:a:zohocorp:manageengine_servicedesk_plus:14.1:14102:*:*:*:*:*:* Versions 14.1 14102 Vulnerable ·Zohocorp
  • cpe:2.3:a:zohocorp:manageengine_servicedesk_plus:14.1:14103:*:*:*:*:*:* Versions 14.1 14103 Vulnerable ·Zohocorp
  • cpe:2.3:a:zohocorp:manageengine_servicedesk_plus:14.1:14104:*:*:*:*:*:* Versions 14.1 14104 Vulnerable ·Zohocorp
  • cpe:2.3:a:zohocorp:manageengine_servicedesk_plus_msp:*:*:*:*:*:*:*:* Versions before 14.0 Vulnerable ·Zohocorp
  • cpe:2.3:a:zohocorp:manageengine_servicedesk_plus_msp:14.0:14000:*:*:*:*:*:* Versions 14.0 14000 Vulnerable ·Zohocorp
  • cpe:2.3:a:zohocorp:manageengine_servicedesk_plus_msp:14.0:14001:*:*:*:*:*:* Versions 14.0 14001 Vulnerable ·Zohocorp
  • cpe:2.3:a:zohocorp:manageengine_supportcenter_plus:*:*:*:*:*:*:*:* Versions before 14.0 Vulnerable ·Zohocorp
  • cpe:2.3:a:zohocorp:manageengine_supportcenter_plus:14.0:14000:*:*:*:*:*:* Versions 14.0 14000 Vulnerable ·Zohocorp
  • cpe:2.3:a:zohocorp:manageengine_supportcenter_plus:14.0:14001:*:*:*:*:*:* Versions 14.0 14001 Vulnerable ·Zohocorp

Remediation

No fixed version listed by the sources yet.

Timeline

  1. 2026-10-02 Threatist record created from CVE-2023-29443
  2. 2026-10-03 Alias added: GHSA-h7wh-8cwv-qqm6

References

Advisory 1

  • TI-2022-23765 Multiple Zoho ManageEngine on-premise products, such as ServiceDesk Plus through 14003… KEVCVSS 3.1CRITICAL 9.8
  • TI-2023-11733 Zoho ManageEngine ServiceDesk Plus through 14104, Asset Explorer through 6987… CVSS 3.1HIGH 7.5
  • TI-2021-03410 Integer overflow in Manage Engine Asset Explorer Agent CVSS 3.1CRITICAL 9.8
  • TI-2019-09733 Server Side Request Forgery (SSRF) exists in Zoho ManageEngine AssetExplorer version… CVSS 3.0CRITICAL 9.1
  • TI-2019-10915 Zoho ManageEngine AssetExplorer 6.2.0 is vulnerable to an XML External Entity Injection… CVSS 3.0HIGH 8.5
  • TI-2019-09702 Server Side Request Forgery (SSRF) exists in Zoho ManageEngine AssetExplorer 6.2.0 and… CVSS 3.0HIGH 8.8
See all 25 →

Sources

This product uses the NVD API but is not endorsed or certified by the NVD. Sources and licences