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TI-2023-17039 Aliases CVE-2023-34197GHSA-vgh6-qcg3-p3mf

Zoho ManageEngine ServiceDesk Plus before 14202, ServiceDesk Plus MSP before 14300, and…

Priority LOW 31CWE-863Published · Updated

Key facts

Attack vector
Network
Privileges required
Low
User interaction
None
Attack complexity
Low
Impact type
Security bypass
Confidentiality · integrity · availability
Low · Low · None
Fix status
No fix listed

Attack profile from CVSS 3.1 · NVD. Fix status from CNA. Impact type from CWE-863.

Summary

Zoho ManageEngine ServiceDesk Plus before 14202, ServiceDesk Plus MSP before 14300, and SupportCenter Plus before 14300 have a privilege escalation vulnerability in the Release module that allows unprivileged users to access the Reminders of a release ticket and make modifications.

Why it matters now

Exploitation None reported CISA SSVC · not in CISA KEV
EPSS 0.03542 89th percentileScored 2026-11-07
Fix No fix listed No fixed version in the sources yet

SSVC decision points

CISA ADP · SSVC 2.0.3

Exploitation
None
Automatable
No
Technical impact
Partial

The decision (Track, Attend, Act) also depends on your mission and well-being impact; see CISA's SSVC guide.

Affected products

VendorProductAffected versionsFixed inStatusSource
——all versions—No fix listedCNA
  • — Vendor— Affected all versions Fixed in — No fix listed CNA

CPE configurations NVD · 10

CPEVersionsRoleVendor
cpe:2.3:a:zohocorp:manageengine_servicedesk_plus:*:*:*:*:*:*:*:*before 14.2VulnerableZohocorp
cpe:2.3:a:zohocorp:manageengine_servicedesk_plus:14.2:14200:*:*:*:*:*:*14.2 14200VulnerableZohocorp
cpe:2.3:a:zohocorp:manageengine_servicedesk_plus:14.2:14201:*:*:*:*:*:*14.2 14201VulnerableZohocorp
cpe:2.3:a:zohocorp:manageengine_servicedesk_plus_msp:*:*:*:*:*:*:*:*before 14.2VulnerableZohocorp
cpe:2.3:a:zohocorp:manageengine_servicedesk_plus_msp:14.2:14200:*:*:*:*:*:*14.2 14200VulnerableZohocorp
cpe:2.3:a:zohocorp:manageengine_servicedesk_plus_msp:14.2:14201:*:*:*:*:*:*14.2 14201VulnerableZohocorp
cpe:2.3:a:zohocorp:manageengine_servicedesk_plus_msp:14.2:14202:*:*:*:*:*:*14.2 14202VulnerableZohocorp
cpe:2.3:a:zohocorp:manageengine_supportcenter_plus:*:*:*:*:*:*:*:*before 14.2VulnerableZohocorp
cpe:2.3:a:zohocorp:manageengine_supportcenter_plus:14.2:14200:*:*:*:*:*:*14.2 14200VulnerableZohocorp
cpe:2.3:a:zohocorp:manageengine_supportcenter_plus:14.2:14201:*:*:*:*:*:*14.2 14201VulnerableZohocorp
  • cpe:2.3:a:zohocorp:manageengine_servicedesk_plus:*:*:*:*:*:*:*:* Versions before 14.2 Vulnerable ·Zohocorp
  • cpe:2.3:a:zohocorp:manageengine_servicedesk_plus:14.2:14200:*:*:*:*:*:* Versions 14.2 14200 Vulnerable ·Zohocorp
  • cpe:2.3:a:zohocorp:manageengine_servicedesk_plus:14.2:14201:*:*:*:*:*:* Versions 14.2 14201 Vulnerable ·Zohocorp
  • cpe:2.3:a:zohocorp:manageengine_servicedesk_plus_msp:*:*:*:*:*:*:*:* Versions before 14.2 Vulnerable ·Zohocorp
  • cpe:2.3:a:zohocorp:manageengine_servicedesk_plus_msp:14.2:14200:*:*:*:*:*:* Versions 14.2 14200 Vulnerable ·Zohocorp
  • cpe:2.3:a:zohocorp:manageengine_servicedesk_plus_msp:14.2:14201:*:*:*:*:*:* Versions 14.2 14201 Vulnerable ·Zohocorp
  • cpe:2.3:a:zohocorp:manageengine_servicedesk_plus_msp:14.2:14202:*:*:*:*:*:* Versions 14.2 14202 Vulnerable ·Zohocorp
  • cpe:2.3:a:zohocorp:manageengine_supportcenter_plus:*:*:*:*:*:*:*:* Versions before 14.2 Vulnerable ·Zohocorp
  • cpe:2.3:a:zohocorp:manageengine_supportcenter_plus:14.2:14200:*:*:*:*:*:* Versions 14.2 14200 Vulnerable ·Zohocorp
  • cpe:2.3:a:zohocorp:manageengine_supportcenter_plus:14.2:14201:*:*:*:*:*:* Versions 14.2 14201 Vulnerable ·Zohocorp

Remediation

No fixed version listed by the sources yet.

Timeline

  1. 2026-10-02 Threatist record created from CVE-2023-34197
  2. 2026-10-03 Alias added: GHSA-vgh6-qcg3-p3mf

References

Advisory 1

  • TI-2022-23765 Multiple Zoho ManageEngine on-premise products, such as ServiceDesk Plus through 14003… KEVCVSS 3.1CRITICAL 9.8
  • TI-2021-19808 Zoho ManageEngine ServiceDesk Plus before 11306, ServiceDesk Plus MSP before 10530, and… KEVCVSS 3.1CRITICAL 9.8
  • TI-2021-15358 Zoho ManageEngine ServiceDesk Plus before 11302 is vulnerable to authentication bypass… KEVCVSS 3.1CRITICAL 9.8
  • TI-2019-06025 Zoho ManageEngine ServiceDesk Plus (SDP) before 10.0 build 10012 allows remote attackers… KEVCVSS 3.1HIGH 7.5
  • TI-2022-19395 Zoho ManageEngine ServiceDesk Plus versions 13010 and prior are vulnerable to… CVSS 3.1HIGH 7.2
  • TI-2021-03384 Cross-site scripting in ManageEngine ServiceDesk Plus CVSS 3.1MEDIUM 6.1
See all 49 →

Sources

This product uses the NVD API but is not endorsed or certified by the NVD. Sources and licences