TI-2023-19481 Aliases CVE-2023-38057 GHSA-48q8-4r5f-p5pf

XSS stored in survey answers

LOW 25CWE-20Published 2023-07-24 · Updated 2024-10-17

Key facts

Attack vector: Network
Privileges required: Low
User interaction: Required
Attack complexity: Low
Impact type: Cross-site scripting
Confidentiality · integrity · availability: Low · Low · None
Fix status: Fixed

Attack profile from CVSS 3.1 · NVD. Fix status from CNA. Impact type from CWE-79.

Summary

An improper input validation vulnerability in OTRS Survey modules allows any attacker with a link to a valid and unanswered survey request to inject javascript code in free text answers. This allows a cross site scripting attack while reading the replies as authenticated agent. This issue affects OTRS Survey module from 7.0.X before 7.0.32, from 8.0.X before 8.0.13 and ((OTRS)) Community Edition Survey module from 6.0.X through 6.0.22.

Why it matters now

Exploitation None reported CISA SSVC · not in CISA KEV

EPSS 0.00382 32nd percentileScored 2026-11-07

Fix Fixed OTRS (OTRS AG): 7.0.32, 8.0.13

SSVC decision points

CISA ADP · SSVC 2.0.3

Exploitation: None
Automatable: No
Technical impact: Partial

The decision (Track, Attend, Act) also depends on your mission and well-being impact; see CISA's SSVC guide.

Affected products

Vendor	Product	Affected versions	Fixed in	Status	Source
OTRS AG	OTRS	7.0.x to before 7.0.32; 8.0.x to before 8.0.13	7.0.32, 8.0.13	Patch available	CNA
OTRS AG	((OTRS)) Community Edition	6.0.x – 6.0.22	—	No fix listed	CNA

OTRS VendorOTRS AG Affected 7.0.x to before 7.0.32; 8.0.x to before 8.0.13 Fixed in 7.0.32, 8.0.13 Patch available CNA
((OTRS)) Community Edition VendorOTRS AG Affected 6.0.x – 6.0.22 Fixed in — No fix listed CNA

CPE configurations NVD · 2

CPE	Versions	Role	Vendor
cpe:2.3:a:otrs:survey:::::community:::*	6.0.0 – 6.0.22	Vulnerable	OTRS AG
cpe:2.3:a:otrs:survey:::::-:::*	7.0.0 to before 7.0.32; 8.0.0 to before 8.0.13	Vulnerable	OTRS AG

cpe:2.3:a:otrs:survey:*:*:*:*:community:*:*:* Versions 6.0.0 – 6.0.22 Vulnerable ·OTRS AG
cpe:2.3:a:otrs:survey:*:*:*:*:-:*:*:* Versions 7.0.0 to before 7.0.32; 8.0.0 to before 8.0.13 Vulnerable ·OTRS AG

Remediation

Fix · CNA OTRS (OTRS AG) Fixed in 7.0.32, 8.0.13

Timeline

2026-10-02 Threatist record created from CVE-2023-38057
2026-10-03 Alias added: GHSA-48q8-4r5f-p5pf

References

Advisory 1

https://otrs.com/release-notes/otrs-security-advisory-2023-06/

TI-2021-04532 XSS in Survey Module CVSS 3.1MEDIUM 4.8

Sources

This product uses the NVD API but is not endorsed or certified by the NVD. Sources and licences