Information disclosure in logoninc KB Support – Customer Support Ticket & Helpdesk…
Key facts
- Attack vector
- Network
- Privileges required
- None
- User interaction
- None
- Attack complexity
- Low
- Impact type
- Information disclosure
- Confidentiality · integrity · availability
- High · None · None
- Fix status
- No fix listed
Attack profile from CVSS 3.1 · CNA. Fix status from CNA. Impact type from CWE-200.
Summary
The KB Support – Customer Support Ticket & Helpdesk Plugin, Knowledge Base Plugin plugin for WordPress is vulnerable to Sensitive Information Exposure in all versions up to, and including, 1.7.4 via the 'kbs' directory. This makes it possible for unauthenticated attackers to extract sensitive data stored insecurely in the /wp-content/uploads/kbs directory which can contain file attachments included in support tickets. The vulnerability was partially patched in version 1.7.3.2.
Why it matters now
SSVC decision points
CISA ADP · SSVC 2.0.3
- Exploitation
- None
- Automatable
- Yes
- Technical impact
- Partial
The decision (Track, Attend, Act) also depends on your mission and well-being impact; see CISA's SSVC guide.
Affected products
| Vendor | Product | Affected versions | Fixed in | Status | Source |
|---|---|---|---|---|---|
| logoninc | KB Support – Customer Support Ticket & Helpdesk Plugin, Knowledge Base Plugin | up to 1.7.4 | — | No fix listed | CNA |
- KB Support – Customer Support Ticket & Helpdesk Plugin, Knowledge Base Plugin Vendorlogoninc Affected up to 1.7.4 Fixed in — No fix listed CNA
Remediation
No fixed version listed by the sources yet.
Timeline
- 2026-10-02 Threatist record created from CVE-2024-13604
- 2026-10-03 Alias added: GHSA-h335-fwrx-9fx8
References
Sources
- CVE-2024-13604 · CVE Program
- CVE-2024-13604 · NVD
- FIRST EPSS
- GHSA-h335-fwrx-9fx8 · GitHub Advisory Database · CC BY 4.0
This product uses the NVD API but is not endorsed or certified by the NVD. Sources and licences