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TI-2024-13338 Aliases CVE-2024-20405GHSA-gg5f-6jp8-fpqw

Improper input validation in Cisco Unified Contact Center Enterprise

Priority LOW 28CWE-20Published · Updated

Key facts

Attack vector
Network
Privileges required
None
User interaction
Required
Attack complexity
Low
Impact type
Cross-site scripting
Confidentiality · integrity · availability
Low · Low · None
Fix status
No fix listed

Attack profile from CVSS 3.1 · NVD. Fix status from CNA. Impact type from CWE-79.

Summary

A vulnerability in the web-based management interface of Cisco Finesse could allow an unauthenticated, remote attacker to conduct a stored XSS attack by exploiting an RFI vulnerability. This vulnerability is due to insufficient validation of user-supplied input for specific HTTP requests that are sent to an affected device. An attacker could exploit this vulnerability by persuading a user to click a crafted link. A successful exploit could allow the attacker to execute arbitrary script code in the context of the affected interface or access sensitive information on the affected device.

Why it matters now

Exploitation None reported CISA SSVC · not in CISA KEV
EPSS 0.00648 51st percentileScored 2026-11-07
Fix No fix listed No fixed version in the sources yet

SSVC decision points

CISA ADP · SSVC 2.0.3

Exploitation
None
Automatable
No
Technical impact
Partial

The decision (Track, Attend, Act) also depends on your mission and well-being impact; see CISA's SSVC guide.

Affected products

VendorProductAffected versionsFixed inStatusSource
CiscoCisco Unified Contact Center EnterpriseN/A—No fix listedCNA
CiscoCisco Unified Contact Center ExpressN/A—No fix listedCNA
CiscoCisco Finesse12.6(2); 12.6(2)ES1; 12.6(2)ES2—No fix listedCNA
CiscoCisco Packaged Contact Center EnterpriseN/A—No fix listedCNA
  • Cisco Unified Contact Center Enterprise VendorCisco Affected N/A Fixed in — No fix listed CNA
  • Cisco Unified Contact Center Express VendorCisco Affected N/A Fixed in — No fix listed CNA
  • Cisco Finesse VendorCisco Affected 12.6(2); 12.6(2)ES1; 12.6(2)ES2 Fixed in — No fix listed CNA
  • Cisco Packaged Contact Center Enterprise VendorCisco Affected N/A Fixed in — No fix listed CNA

CPE configurations NVD · 10

CPEVersionsRoleVendor
cpe:2.3:a:cisco:finesse:*:*:*:*:*:*:*:*before 11.6\(1\)VulnerableCisco
cpe:2.3:a:cisco:finesse:11.6\(1\):-:*:*:*:*:*:*11.6(1)VulnerableCisco
cpe:2.3:a:cisco:finesse:11.6\(1\):es4:*:*:*:*:*:*11.6(1) es4VulnerableCisco
cpe:2.3:a:cisco:finesse:11.6\(1\):es5:*:*:*:*:*:*11.6(1) es5VulnerableCisco
cpe:2.3:a:cisco:finesse:11.6\(1\):es6:*:*:*:*:*:*11.6(1) es6VulnerableCisco
cpe:2.3:a:cisco:finesse:11.6\(1\):es7:*:*:*:*:*:*11.6(1) es7VulnerableCisco
cpe:2.3:a:cisco:finesse:11.6\(1\):es8:*:*:*:*:*:*11.6(1) es8VulnerableCisco
cpe:2.3:a:cisco:finesse:12.6\(2\):-:*:*:*:*:*:*12.6(2)VulnerableCisco
cpe:2.3:a:cisco:finesse:12.6\(2\):es01:*:*:*:*:*:*12.6(2) es01VulnerableCisco
cpe:2.3:a:cisco:finesse:12.6\(2\):es02:*:*:*:*:*:*12.6(2) es02VulnerableCisco
  • cpe:2.3:a:cisco:finesse:*:*:*:*:*:*:*:* Versions before 11.6\(1\) Vulnerable ·Cisco
  • cpe:2.3:a:cisco:finesse:11.6\(1\):-:*:*:*:*:*:* Versions 11.6(1) Vulnerable ·Cisco
  • cpe:2.3:a:cisco:finesse:11.6\(1\):es4:*:*:*:*:*:* Versions 11.6(1) es4 Vulnerable ·Cisco
  • cpe:2.3:a:cisco:finesse:11.6\(1\):es5:*:*:*:*:*:* Versions 11.6(1) es5 Vulnerable ·Cisco
  • cpe:2.3:a:cisco:finesse:11.6\(1\):es6:*:*:*:*:*:* Versions 11.6(1) es6 Vulnerable ·Cisco
  • cpe:2.3:a:cisco:finesse:11.6\(1\):es7:*:*:*:*:*:* Versions 11.6(1) es7 Vulnerable ·Cisco
  • cpe:2.3:a:cisco:finesse:11.6\(1\):es8:*:*:*:*:*:* Versions 11.6(1) es8 Vulnerable ·Cisco
  • cpe:2.3:a:cisco:finesse:12.6\(2\):-:*:*:*:*:*:* Versions 12.6(2) Vulnerable ·Cisco
  • cpe:2.3:a:cisco:finesse:12.6\(2\):es01:*:*:*:*:*:* Versions 12.6(2) es01 Vulnerable ·Cisco
  • cpe:2.3:a:cisco:finesse:12.6\(2\):es02:*:*:*:*:*:* Versions 12.6(2) es02 Vulnerable ·Cisco

Remediation

No fixed version listed by the sources yet.

Timeline

  1. 2026-10-02 Threatist record created from CVE-2024-20405
  2. 2026-10-03 Alias added: GHSA-gg5f-6jp8-fpqw
  3. 2026-10-18 EPSS moved to the 50th–90th percentile

References

Advisory 1

  • TI-2021-19919 Apache Log4j2 JNDI features do not protect against attacker controlled LDAP and other JNDI related endpoints KEVCVSS 3.1CRITICAL 10.0
  • TI-2018-00358 Access control flaw in Cisco Finesse unknown CVSS 3.0CRITICAL 9.8
  • TI-2018-00357 Access control flaw in Cisco Finesse unknown CVSS 3.0CRITICAL 9.8
  • TI-2024-13337 Server-side request forgery in Cisco Unified Contact Center Enterprise CVSS 3.1HIGH 7.2
  • TI-2017-09109 Improper authentication in Cisco Voice Operating System CVSS 3.0CRITICAL 9.8
  • TI-2017-04533 Resource management flaw in Multiple Cisco Products unknown CVSS 3.0HIGH 7.5
See all 24 →

Sources

This product uses the NVD API but is not endorsed or certified by the NVD. Sources and licences