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TI-2024-19354 Aliases CVE-2024-29185

FreeScout OS Command Injection vulnerability

Priority HIGH 74CWE-78Published · Updated

Key facts

Attack vector
Network
Privileges required
None
User interaction
None
Attack complexity
High
Impact type
Code execution
Confidentiality · integrity · availability
High · High · High
Fix status
Fixed

Attack profile from CVSS 3.1 · CNA. Fix status from CNA. Impact type from CWE-78.

Summary

FreeScout is a self-hosted help desk and shared mailbox. Versions prior to 1.8.128 are vulnerable to OS Command Injection in the /public/tools.php source file. The value of the php_path parameter is being executed as an OS command by the shell_exec function, without validating it. This allows an adversary to execute malicious OS commands on the server. A practical demonstration of the successful command injection attack extracted the /etc/passwd file of the server. This represented the complete compromise of the server hosting the FreeScout application. This attack requires an attacker to know the `App_Key` of the application. This limitation makes the Attack Complexity to be High. If an attacker gets hold of the `App_Key`, the attacker can compromise the Complete server on which the application is deployed. Version 1.8.128 contains a patch for this issue.

Why it matters now

Exploitation Proof of concept CISA SSVC · not in CISA KEV
EPSS 0.01731 77th percentileScored 2026-11-07
Public exploit Yes 1 exploit referenceTagged by NVD
Fix Fixed freescout (freescout-helpdesk): 1.8.128

SSVC decision points

CISA ADP · SSVC 2.0.3

Exploitation
Poc
Automatable
No
Technical impact
Total

The decision (Track, Attend, Act) also depends on your mission and well-being impact; see CISA's SSVC guide.

Affected products

VendorProductAffected versionsFixed inStatusSource
freescout-help-deskfreescoutbefore 1.8.1281.8.128Patch availableCNA
  • freescout Vendorfreescout-help-desk Affected before 1.8.128 Fixed in 1.8.128 Patch available CNA

CPE configurations NVD · 1

CPEVersionsRoleVendor
cpe:2.3:a:freescout:freescout:*:*:*:*:*:*:*:*before 1.8.128Vulnerablefreescout-help-desk
  • cpe:2.3:a:freescout:freescout:*:*:*:*:*:*:*:* Versions before 1.8.128 Vulnerable ·freescout-help-desk

Remediation

  • Fix · CNA freescout (freescout-helpdesk) Fixed in 1.8.128

Timeline

  1. 2026-10-02 Threatist record created from CVE-2024-29185

References

Exploit 1

  • TI-2026-22019 FreeScout's Predictable Authentication Token Enables Account Takeover CVSS 3.1CRITICAL 9.8
  • TI-2026-29249 FreeScout has Authentication Bypass and Information Disclosure in SystemController via /system/cron CVSS 4.0HIGH 8.9
  • TI-2026-29247 FreeScout has Predictable Attachment Token that Allows Unauthenticated Private File Download via Brute Force CVSS 4.0HIGH 8.8
  • TI-2026-25245 FreeScout: Stored XSS via Unescaped Email Template Rendering ({!! $thread->body !!}) CVSS 3.1CRITICAL 9.3
  • TI-2026-22596 FreeScout 1.8.206 Patch Bypass for CVE-2026-27636 via Zero-Width Space Character Leads to Remote Code Execution CVSS 3.1CRITICAL 10.0
  • TI-2026-22018 FreeScout: Missing .htaccess in Restricted File Extensions Allows Remote Code Execution on Apache CVSS 3.1HIGH 8.8
See all 45 →

Sources

This product uses the NVD API but is not endorsed or certified by the NVD. Sources and licences