TI-2024-32795 Aliases CVE-2024-49193 GHSA-vv5g-xq9c-77w7

Zendesk before 2024-07-02 allows remote attackers to read ticket history via e-mail…

HIGH 72CWE-290Published 2024-10-12 · Updated 2024-10-16

Key facts

Attack vector: Network
Privileges required: None
User interaction: None
Attack complexity: Low
Impact type: Security bypass
Confidentiality · integrity · availability: High · None · None
Fix status: No fix listed

Attack profile from CVSS 3.1 · CISA ADP. Fix status from CNA. Impact type from CWE-290.

Summary

Zendesk before 2024-07-02 allows remote attackers to read ticket history via e-mail spoofing, because Cc fields are extracted from incoming e-mail messages and used to grant additional authorization for ticket viewing, the mechanism for detecting spoofed e-mail messages is insufficient, and the support e-mail addresses associated with individual tickets are predictable.

Why it matters now

Exploitation Proof of concept CISA SSVC · not in CISA KEV

EPSS 0.00689 53rd percentileScored 2026-11-07

Fix No fix listed No fixed version in the sources yet

SSVC decision points

CISA ADP · SSVC 2.0.3

Exploitation: Poc
Automatable: Yes
Technical impact: Partial

The decision (Track, Attend, Act) also depends on your mission and well-being impact; see CISA's SSVC guide.

Affected products

Vendor	Product	Affected versions	Fixed in	Status	Source
—	—	all versions	—	No fix listed	CNA

— Vendor— Affected all versions Fixed in — No fix listed CNA

CPE names CISA-ADP · 1

CPE	Versions	Role	Vendor
cpe:2.3:a:zendesk:zendesk::::::::	—	—	Zendesk

cpe:2.3:a:zendesk:zendesk:*:*:*:*:*:*:*:* Versions — — ·Zendesk

Remediation

No fixed version listed by the sources yet.

Timeline

2026-10-02 Threatist record created from CVE-2024-49193
2026-10-03 Alias added: GHSA-vv5g-xq9c-77w7

References

Other 3

Sources

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