HCL BigFix Service Management (SM) does not adequately sanitize or safely render
Key facts
- Attack vector
- Network
- Privileges required
- Low
- User interaction
- Required
- Attack complexity
- Low
- Impact type
- Information disclosure
- Confidentiality · integrity · availability
- Low · Low · None
- Fix status
- No fix listed
Attack profile from CVSS 3.1 · CNA. Fix status from CNA. Impact type from CWE-201.
Summary
HCL BigFix Service Management (SM) does not adequately sanitize or safely render spreadsheet files (CSV, XLS, XLSX) before processing or distributing them. An attacker could populate data fields which, when saved to a CSV file, may attempt information exfiltration or other malicious activity when automatically executed by the spreadsheet software. Note that current versions of Excel warn users of untrusted content.
Why it matters now
SSVC decision points
CISA ADP · SSVC 2.0.3
- Exploitation
- None
- Automatable
- No
- Technical impact
- Partial
The decision (Track, Attend, Act) also depends on your mission and well-being impact; see CISA's SSVC guide.
Affected products
| Vendor | Product | Affected versions | Fixed in | Status | Source |
|---|---|---|---|---|---|
| HCL Software | BigFix Service Management (SM) | 23 | — | No fix listed | CNA |
- BigFix Service Management (SM) VendorHCL Software Affected 23 Fixed in — No fix listed CNA
CPE configurations NVD · 1
| CPE | Versions | Role | Vendor |
|---|---|---|---|
| cpe:2.3:a:hcltech:bigfix_service_management:23.0:*:*:*:*:*:*:* | 23.0 | Vulnerable | HCL Software |
- cpe:2.3:a:hcltech:bigfix_service_management:23.0:*:*:*:*:*:*:* Versions 23.0 Vulnerable ·HCL Software
Remediation
No fixed version listed by the sources yet.
Timeline
- 2026-10-02 Threatist record created from CVE-2025-31978
- 2026-10-03 Alias added: GHSA-636m-32xr-g349
References
More HCL Software Bigfix Service Management vulnerabilities
- TI-2026-47494 HCL BigFix Service Management is affected by multiple security vulnerabilities. CVSS 3.1CRITICAL 9.8
- TI-2026-40821 HCL BigFix Service Management is affected by multiple security vulnerabilities. CVSS 3.1CRITICAL 9.8
- TI-2026-47495 HCL BigFix Service Management is affected by multiple security vulnerabilities. CVSS 3.1CRITICAL 9.3
- TI-2026-40820 HCL BigFix Service Management is affected by multiple security vulnerabilities. CVSS 3.1CRITICAL 9.8
- TI-2026-17536 HCL BigFix Service Management was affected with Admin Session Concurrency vulnerability (CVE-2026-21806) CVSS 3.1CRITICAL 9.8
- TI-2025-23103 HCL BigFix Service Management (SM) is susceptible to a Configuration – 'Insecure Use of… CVSS 3.1CRITICAL 9.8
Sources
- CVE-2025-31978 · CVE Program
- CVE-2025-31978 · NVD
- FIRST EPSS
- GHSA-636m-32xr-g349 · GitHub Advisory Database · CC BY 4.0
This product uses the NVD API but is not endorsed or certified by the NVD. Sources and licences