HTML injection in NICE Chat
Key facts
- Attack vector
- Network
- Privileges required
- None
- User interaction
- Passive
- Attack complexity
- Low
- Attack requirements
- None
- Impact type
- Cross-site scripting
- Confidentiality · integrity · availability
- Low · High · None
- Fix status
- No fix listed
Attack profile from CVSS 4.0 · CNA. Fix status from CNA. Impact type from CWE-79.
Summary
HTML injection vulnerability in NICE Chat. This vulnerability allows an attacker to inject and render arbitrary HTML content in email transcripts by modifying the 'firstName' and 'lastName' parameters during a chat session. The injected HTML is included in the body of the email sent by the system, which could enable phishing attacks, impersonation, or credential theft.
Why it matters now
SSVC decision points
CISA ADP · SSVC 2.0.3
- Exploitation
- None
- Automatable
- No
- Technical impact
- Partial
The decision (Track, Attend, Act) also depends on your mission and well-being impact; see CISA's SSVC guide.
Affected products
Remediation
No fixed version listed by the sources yet.
Timeline
- 2026-10-02 Threatist record created from CVE-2025-59902
- 2026-10-03 Alias added: GHSA-4xjf-369h-c6gj
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- TI-2014-03527 Multiple SQL injection vulnerabilities in NICE Recording eXpress (aka Cybertech eXpress)… CVSS 2.0HIGH 7.5
- TI-2014-03530 Multiple cross-site scripting (XSS) vulnerabilities in NICE Recording eXpress (aka… CVSS 2.0MEDIUM 4.3
Sources
- CVE-2025-59902 · CVE Program
- CVE-2025-59902 · NVD
- FIRST EPSS
- GHSA-4xjf-369h-c6gj · GitHub Advisory Database · CC BY 4.0
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