Fluent Support < 2.3.1 - Agent+ Arbitrary Ticket Customer Reassignment via IDOR
Priority MEDIUM 51CWE-639Published · Updated
Key facts
- Attack vector
- Network
- Privileges required
- High
- User interaction
- None
- Attack complexity
- Low
- Impact type
- Security bypass
- Confidentiality · integrity · availability
- Low · Low · None
- Fix status
- Fixed
Attack profile from CVSS 3.1 · CISA ADP. Fix status from CNA. Impact type from CWE-639.
Summary
The Fluent Support WordPress plugin before 2.3.1 does not perform a per-ticket access check before reassigning a ticket's customer, allowing a restricted support agent to change the assigned customer of any ticket in the system, including tickets outside their granted scope.
Why it matters now
Exploitation Proof of concept CISA SSVC · not in CISA KEV
EPSS 0.00255 17th percentileScored 2026-11-07
Public exploit Yes 1 exploit referenceTagged by the CNA
Fix Fixed Fluent Support (Unknown): 2.3.1
SSVC decision points
CISA ADP · SSVC 2.0.3
- Exploitation
- Poc
- Automatable
- No
- Technical impact
- Partial
The decision (Track, Attend, Act) also depends on your mission and well-being impact; see CISA's SSVC guide.
Affected products
| Vendor | Product | Affected versions | Fixed in | Status | Source |
|---|---|---|---|---|---|
| Unknown | Fluent Support | before 2.3.1 | 2.3.1 | Patch available | CNA |
- Fluent Support VendorUnknown Affected before 2.3.1 Fixed in 2.3.1 Patch available CNA
Remediation
- Fix · CNA Fluent Support (Unknown) Fixed in 2.3.1
Timeline
- 2026-10-02 Threatist record created from CVE-2026-14197
- 2026-10-03 Alias added: GHSA-vprj-v253-jvjv
References
Sources
- CVE-2026-14197 · CVE Program
- CVE-2026-14197 · NVD
- FIRST EPSS
- GHSA-vprj-v253-jvjv · GitHub Advisory Database · CC BY 4.0
This product uses the NVD API but is not endorsed or certified by the NVD. Sources and licences