JS Help Desk – AI-Powered Support & Ticketing System < 3.1.5 - Subscriber+ Cross-User Support Ticket Disclosure via IDOR
Priority MEDIUM 62CWE-639Published · Updated
Key facts
- Attack vector
- Network
- Privileges required
- Low
- User interaction
- None
- Attack complexity
- Low
- Impact type
- Security bypass
- Confidentiality · integrity · availability
- High · None · None
- Fix status
- Fixed
Attack profile from CVSS 3.1 · CISA ADP. Fix status from CNA. Impact type from CWE-639.
Summary
The JS Help Desk WordPress plugin before 3.1.5 does not verify that the requesting user owns the ticket being loaded: a low-privileged authenticated user can supply another user's ticket ID and read that ticket's contents, including the reporter's PII and message body.
Why it matters now
Exploitation Proof of concept CISA SSVC · not in CISA KEV
EPSS 0.0034 27th percentileScored 2026-11-07
Public exploit Yes 1 exploit referenceTagged by the CNA
Fix Fixed JS Help Desk (Unknown): 3.1.5
SSVC decision points
CISA ADP · SSVC 2.0.3
- Exploitation
- Poc
- Automatable
- No
- Technical impact
- Partial
The decision (Track, Attend, Act) also depends on your mission and well-being impact; see CISA's SSVC guide.
Affected products
| Vendor | Product | Affected versions | Fixed in | Status | Source |
|---|---|---|---|---|---|
| Unknown | JS Help Desk | before 3.1.5 | 3.1.5 | Patch available | CNA |
- JS Help Desk VendorUnknown Affected before 3.1.5 Fixed in 3.1.5 Patch available CNA
Remediation
- Fix · CNA JS Help Desk (Unknown) Fixed in 3.1.5
Timeline
- 2026-10-02 Threatist record created from CVE-2026-15209
- 2026-10-03 Alias added: GHSA-rr3h-2v3g-4rp9
References
Sources
- CVE-2026-15209 · CVE Program
- CVE-2026-15209 · NVD
- FIRST EPSS
- GHSA-rr3h-2v3g-4rp9 · GitHub Advisory Database · CC BY 4.0
This product uses the NVD API but is not endorsed or certified by the NVD. Sources and licences