TI-2026-70862 Aliases CVE-2026-48211 GHSA-f36p-fv5h-jf99

Cross-site request forgery in OTRS Import/Export admin console

LOW 23CWE-352Published 2026-10-12 · Updated 2026-10-15

Key facts

Attack vector: Network
Privileges required: None
User interaction: Required
Attack complexity: Low
Impact type: Tampering
Confidentiality · integrity · availability: None · Low · Low
Fix status: No fix listed

Attack profile from CVSS 3.1 · CNA. Fix status from CNA. Impact type from CWE-352.

Summary

OTRS 7.0.x, 8.0.x, 2023.x, 2024.x, 2025.x, and 2026.x before 2026.7.X are affected, as is ((OTRS)) Community Edition 6.x and earlier. The AdminImportExport::TemplateDelete action does not validate the request's ChallengeToken, a Cross-Site Request Forgery weakness (CWE-352). An unauthenticated remote attacker can craft a request that deletes Import/Export templates when an administrator with an active session is induced to load it.

Written with Claude Haiku 5.5 from the sources below · 2026-10-29

Description from the CNA

An authenticated administrator can be induced to delete administrative Import/Export templates through a Cross-Site Request Forgery (CSRF) attack. The OTRS AdminImportExport::TemplateDelete action does not validate the request's ChallengeToken, allowing an unauthenticated remote attacker to craft a malicious request that is executed with the privileges of an active administrator session. This issue affects OTRS: * 7.0.X * 8.0.X * 2023.X * 2024.X * 2025.X * 2026.X before 2026.7.X Please note that ((OTRS)) Community Edition 6.x and before are vulnerable. Products based on the ((OTRS)) Community Edition also very likely to be affected

Why it matters now

Exploitation None reported CISA SSVC · not in CISA KEV

EPSS 0.00117 1st percentileScored 2026-11-07

Fix No fix listed No fixed version in the sources yet

SSVC decision points

CISA ADP · SSVC 2.0.3

Exploitation: None
Automatable: No
Technical impact: Partial

The decision (Track, Attend, Act) also depends on your mission and well-being impact; see CISA's SSVC guide.

Affected products

Vendor	Product	Affected versions	Fixed in	Status	Source
OTRS GmbH (former OTRS AG)	OTRS	7.0.x and later; 8.0.x and later; 2023.x and later; 2024.x and later; 2025.x and later; 2026.x – 2026.6.x	—	No fix listed	CNA
OTRS GmbH (former OTRS AG)	((OTRS)) Community Edition	6.x and later	—	No fix listed	CNA

OTRS VendorOTRS GmbH (former OTRS AG) Affected 7.0.x and later; 8.0.x and later; 2023.x and later; 2024.x and later; 2025.x and later; 2026.x – 2026.6.x Fixed in — No fix listed CNA
((OTRS)) Community Edition VendorOTRS GmbH (former OTRS AG) Affected 6.x and later Fixed in — No fix listed CNA

Remediation

The sources list no fixed version for OTRS or for ((OTRS)) Community Edition.

Written with Claude Haiku 5.5 from the sources below · 2026-10-29

Timeline

2026-10-12 Threatist record created from CVE-2026-48211
2026-10-12 Alias added: GHSA-f36p-fv5h-jf99
2026-10-12 Priority changed: MEDIUM → LOW
2026-10-16 CISA SSVC decision points changed

References

Other 1

https://otrs.com/release-notes/otrs-security-advisory-2026-10/

TI-2026-70873 Authentication bypass via spoofed Remote-User header in OTRS CVSS 3.1CRITICAL 9.4
TI-2026-70866 Insufficient session revocation in OTRS lets old tokens stay valid CVSS 3.1CRITICAL 9.1
TI-2026-70864 Path traversal in OTRS SendSupportBundle allows file deletion CVSS 3.1HIGH 8.7
TI-2026-70865 Unauthenticated disclosure of OTRS Agent Frontend configuration CVSS 3.1MEDIUM 5.3
TI-2026-70872 Formula injection in OTRS CSV exports CVSS 3.1MEDIUM 6.1
TI-2026-70868 Duplicate customer identities across backends in OTRS CVSS 3.1MEDIUM 5.4

See all 8 →

Sources

This product uses the NVD API but is not endorsed or certified by the NVD. Sources and licences