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TI-2009-03404 Aliases CVE-2009-3567GHSA-478q-7xf2-cxcp

Cross-site scripting (XSS) vulnerability in modules/tickets/functions_ticketsui.php in…

Priority LOW 22CWE-79Published · Updated

Key facts

Attack vector
Network
Privileges required
None
User interaction
— Not recorded in CVSS 2.0
Attack complexity
Medium
Impact type
Cross-site scripting
Confidentiality · integrity · availability
None · Partial · None
Fix status
No fix listed

Attack profile from CVSS 2.0 · NVD. Fix status from CNA. Impact type from CWE-79.

Summary

Cross-site scripting (XSS) vulnerability in modules/tickets/functions_ticketsui.php in Kayako SupportSuite and eSupport 3.60.04 and earlier allows remote attackers to inject arbitrary web script or HTML via unspecified vectors in the staff control panel, a different vector than CVE-2007-1145.

Why it matters now

EPSS 0.01065 64th percentileScored 2026-11-07
Fix No fix listed No fixed version in the sources yet

SSVC decision points

Not available: CISA has not published SSVC decision points for this record.

Affected products

VendorProductAffected versionsFixed inStatusSource
——all versions—No fix listedCNA
  • — Vendor— Affected all versions Fixed in — No fix listed CNA

CPE configurations NVD · 21

CPEVersionsRoleVendor
cpe:2.3:a:kayako:esupport:*:*:*:*:*:*:*:*up to 3.60.04VulnerableKayako
cpe:2.3:a:kayako:esupport:2.1.2:*:*:*:*:*:*:*2.1.2VulnerableKayako
cpe:2.3:a:kayako:esupport:2.1.8:*:*:*:*:*:*:*2.1.8VulnerableKayako
cpe:2.3:a:kayako:esupport:2.2:*:*:*:*:*:*:*2.2VulnerableKayako
cpe:2.3:a:kayako:esupport:2.2.5:*:*:*:*:*:*:*2.2.5VulnerableKayako
cpe:2.3:a:kayako:esupport:2.3:*:*:*:*:*:*:*2.3VulnerableKayako
cpe:2.3:a:kayako:esupport:2.3.1:*:*:*:*:*:*:*2.3.1VulnerableKayako
cpe:2.3:a:kayako:esupport:3.00.13:*:*:*:*:*:*:*3.00.13VulnerableKayako
cpe:2.3:a:kayako:esupport:3.00.90:*:*:*:*:*:*:*3.00.90VulnerableKayako
cpe:2.3:a:kayako:esupport:3.04.10:*:*:*:*:*:*:*3.04.10VulnerableKayako
  • cpe:2.3:a:kayako:esupport:*:*:*:*:*:*:*:* Versions up to 3.60.04 Vulnerable ·Kayako
  • cpe:2.3:a:kayako:esupport:2.1.2:*:*:*:*:*:*:* Versions 2.1.2 Vulnerable ·Kayako
  • cpe:2.3:a:kayako:esupport:2.1.8:*:*:*:*:*:*:* Versions 2.1.8 Vulnerable ·Kayako
  • cpe:2.3:a:kayako:esupport:2.2:*:*:*:*:*:*:* Versions 2.2 Vulnerable ·Kayako
  • cpe:2.3:a:kayako:esupport:2.2.5:*:*:*:*:*:*:* Versions 2.2.5 Vulnerable ·Kayako
  • cpe:2.3:a:kayako:esupport:2.3:*:*:*:*:*:*:* Versions 2.3 Vulnerable ·Kayako
  • cpe:2.3:a:kayako:esupport:2.3.1:*:*:*:*:*:*:* Versions 2.3.1 Vulnerable ·Kayako
  • cpe:2.3:a:kayako:esupport:3.00.13:*:*:*:*:*:*:* Versions 3.00.13 Vulnerable ·Kayako
  • cpe:2.3:a:kayako:esupport:3.00.90:*:*:*:*:*:*:* Versions 3.00.90 Vulnerable ·Kayako
  • cpe:2.3:a:kayako:esupport:3.04.10:*:*:*:*:*:*:* Versions 3.04.10 Vulnerable ·Kayako
Show 11 more CPE
CPEVersionsRoleVendor
cpe:2.3:a:kayako:supportsuite:*:*:*:*:*:*:*:*up to 3.60.04VulnerableKayako
cpe:2.3:a:kayako:supportsuite:3.00.26:*:*:*:*:*:*:*3.00.26VulnerableKayako
cpe:2.3:a:kayako:supportsuite:3.00.32:*:*:*:*:*:*:*3.00.32VulnerableKayako
cpe:2.3:a:kayako:supportsuite:3.10.00:*:*:*:*:*:*:*3.10.00VulnerableKayako
cpe:2.3:a:kayako:supportsuite:3.10.02:*:*:*:*:*:*:*3.10.02VulnerableKayako
cpe:2.3:a:kayako:supportsuite:3.11.00:*:*:*:*:*:*:*3.11.00VulnerableKayako
cpe:2.3:a:kayako:supportsuite:3.11.01:*:*:*:*:*:*:*3.11.01VulnerableKayako
cpe:2.3:a:kayako:supportsuite:3.20.02:*:*:*:*:*:*:*3.20.02VulnerableKayako
cpe:2.3:a:kayako:supportsuite:3.30:rc2:*:*:*:*:*:*3.30 rc2Running onKayako
cpe:2.3:a:kayako:supportsuite:3.30:rc3:*:*:*:*:*:*3.30 rc3Running onKayako
cpe:2.3:a:kayako:supportsuite:3.50.06:*:*:*:*:*:*:*3.50.06VulnerableKayako
  • cpe:2.3:a:kayako:supportsuite:*:*:*:*:*:*:*:* Versions up to 3.60.04 Vulnerable ·Kayako
  • cpe:2.3:a:kayako:supportsuite:3.00.26:*:*:*:*:*:*:* Versions 3.00.26 Vulnerable ·Kayako
  • cpe:2.3:a:kayako:supportsuite:3.00.32:*:*:*:*:*:*:* Versions 3.00.32 Vulnerable ·Kayako
  • cpe:2.3:a:kayako:supportsuite:3.10.00:*:*:*:*:*:*:* Versions 3.10.00 Vulnerable ·Kayako
  • cpe:2.3:a:kayako:supportsuite:3.10.02:*:*:*:*:*:*:* Versions 3.10.02 Vulnerable ·Kayako
  • cpe:2.3:a:kayako:supportsuite:3.11.00:*:*:*:*:*:*:* Versions 3.11.00 Vulnerable ·Kayako
  • cpe:2.3:a:kayako:supportsuite:3.11.01:*:*:*:*:*:*:* Versions 3.11.01 Vulnerable ·Kayako
  • cpe:2.3:a:kayako:supportsuite:3.20.02:*:*:*:*:*:*:* Versions 3.20.02 Vulnerable ·Kayako
  • cpe:2.3:a:kayako:supportsuite:3.30:rc2:*:*:*:*:*:* Versions 3.30 rc2 Running on ·Kayako
  • cpe:2.3:a:kayako:supportsuite:3.30:rc3:*:*:*:*:*:* Versions 3.30 rc3 Running on ·Kayako
  • cpe:2.3:a:kayako:supportsuite:3.50.06:*:*:*:*:*:*:* Versions 3.50.06 Vulnerable ·Kayako

Remediation

No fixed version listed by the sources yet.

Timeline

  1. 2026-10-02 Threatist record created from CVE-2009-3567
  2. 2026-10-03 Alias added: GHSA-478q-7xf2-cxcp

References

Patch 1

Other 1

  • TI-2010-02785 SQL injection vulnerability in index.php in Kayako eSupport 3.70.02 allows remote… CVSS 2.0HIGH 7.5
  • TI-2010-02784 SQL injection vulnerability in index.php in Kayako eSupport 3.70.02 allows remote… CVSS 2.0HIGH 7.5
  • TI-2005-00444 Cross-site scripting (XSS) vulnerability in index.php for Kayako ESupport 2.3.1, and… CVSS 2.0MEDIUM 6.8
  • TI-2005-00785 Cross-site scripting (XSS) vulnerability in index.php in Kayako eSupport 2.3 allows… CVSS 2.0MEDIUM 4.3
  • TI-2004-01290 Multiple SQL injection vulnerabilities in Kayako eSupport 2.x allow remote attackers to… CVSS 2.0MEDIUM 5.0
  • TI-2007-01112 Multiple cross-site scripting (XSS) vulnerabilities in Kayako SupportSuite - ESupport… CVSS 2.0MEDIUM 4.3
See all 11 →

Sources

This product uses the NVD API but is not endorsed or certified by the NVD. Sources and licences