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TI-2014-07562 Aliases CVE-2014-9324GHSA-p3h2-r83w-vg3r

The GenericInterface in OTRS Help Desk 3.2.x before 3.2.17, 3.3.x before 3.3.11, and…

Priority LOW 30CWE-264Published · Updated

Key facts

Attack vector
Network
Privileges required
Low
User interaction
— Not recorded in CVSS 2.0
Attack complexity
Medium
Impact type
Security bypass
Confidentiality · integrity · availability
Partial · Partial · Partial
Fix status
No fix listed

Attack profile from CVSS 2.0 · NVD. Fix status from CNA. Impact type from CWE-264.

Summary

The GenericInterface in OTRS Help Desk 3.2.x before 3.2.17, 3.3.x before 3.3.11, and 4.0.x before 4.0.3 allows remote authenticated users to access and modify arbitrary tickets via unspecified vectors.

Why it matters now

EPSS 0.01778 78th percentileScored 2026-11-07
Fix No fix listed No fixed version in the sources yet

SSVC decision points

Not available: CISA has not published SSVC decision points for this record.

Affected products

VendorProductAffected versionsFixed inStatusSource
——all versions—No fix listedCNA
  • — Vendor— Affected all versions Fixed in — No fix listed CNA

CPE configurations NVD · 31

CPEVersionsRoleVendor
cpe:2.3:a:otrs:otrs_help_desk:3.2.0:*:*:*:*:*:*:*3.2.0VulnerableOTRS AG
cpe:2.3:a:otrs:otrs_help_desk:3.2.1:*:*:*:*:*:*:*3.2.1VulnerableOTRS AG
cpe:2.3:a:otrs:otrs_help_desk:3.2.2:*:*:*:*:*:*:*3.2.2VulnerableOTRS AG
cpe:2.3:a:otrs:otrs_help_desk:3.2.3:*:*:*:*:*:*:*3.2.3VulnerableOTRS AG
cpe:2.3:a:otrs:otrs_help_desk:3.2.4:*:*:*:*:*:*:*3.2.4VulnerableOTRS AG
cpe:2.3:a:otrs:otrs_help_desk:3.2.5:*:*:*:*:*:*:*3.2.5VulnerableOTRS AG
cpe:2.3:a:otrs:otrs_help_desk:3.2.6:*:*:*:*:*:*:*3.2.6VulnerableOTRS AG
cpe:2.3:a:otrs:otrs_help_desk:3.2.7:*:*:*:*:*:*:*3.2.7VulnerableOTRS AG
cpe:2.3:a:otrs:otrs_help_desk:3.2.8:*:*:*:*:*:*:*3.2.8VulnerableOTRS AG
cpe:2.3:a:otrs:otrs_help_desk:3.2.9:*:*:*:*:*:*:*3.2.9VulnerableOTRS AG
  • cpe:2.3:a:otrs:otrs_help_desk:3.2.0:*:*:*:*:*:*:* Versions 3.2.0 Vulnerable ·OTRS AG
  • cpe:2.3:a:otrs:otrs_help_desk:3.2.1:*:*:*:*:*:*:* Versions 3.2.1 Vulnerable ·OTRS AG
  • cpe:2.3:a:otrs:otrs_help_desk:3.2.2:*:*:*:*:*:*:* Versions 3.2.2 Vulnerable ·OTRS AG
  • cpe:2.3:a:otrs:otrs_help_desk:3.2.3:*:*:*:*:*:*:* Versions 3.2.3 Vulnerable ·OTRS AG
  • cpe:2.3:a:otrs:otrs_help_desk:3.2.4:*:*:*:*:*:*:* Versions 3.2.4 Vulnerable ·OTRS AG
  • cpe:2.3:a:otrs:otrs_help_desk:3.2.5:*:*:*:*:*:*:* Versions 3.2.5 Vulnerable ·OTRS AG
  • cpe:2.3:a:otrs:otrs_help_desk:3.2.6:*:*:*:*:*:*:* Versions 3.2.6 Vulnerable ·OTRS AG
  • cpe:2.3:a:otrs:otrs_help_desk:3.2.7:*:*:*:*:*:*:* Versions 3.2.7 Vulnerable ·OTRS AG
  • cpe:2.3:a:otrs:otrs_help_desk:3.2.8:*:*:*:*:*:*:* Versions 3.2.8 Vulnerable ·OTRS AG
  • cpe:2.3:a:otrs:otrs_help_desk:3.2.9:*:*:*:*:*:*:* Versions 3.2.9 Vulnerable ·OTRS AG
Show 21 more CPE
CPEVersionsRoleVendor
cpe:2.3:a:otrs:otrs_help_desk:3.2.10:*:*:*:*:*:*:*3.2.10VulnerableOTRS AG
cpe:2.3:a:otrs:otrs_help_desk:3.2.11:*:*:*:*:*:*:*3.2.11VulnerableOTRS AG
cpe:2.3:a:otrs:otrs_help_desk:3.2.12:*:*:*:*:*:*:*3.2.12VulnerableOTRS AG
cpe:2.3:a:otrs:otrs_help_desk:3.2.13:*:*:*:*:*:*:*3.2.13VulnerableOTRS AG
cpe:2.3:a:otrs:otrs_help_desk:3.2.14:*:*:*:*:*:*:*3.2.14VulnerableOTRS AG
cpe:2.3:a:otrs:otrs_help_desk:3.2.15:*:*:*:*:*:*:*3.2.15VulnerableOTRS AG
cpe:2.3:a:otrs:otrs_help_desk:3.2.16:*:*:*:*:*:*:*3.2.16VulnerableOTRS AG
cpe:2.3:a:otrs:otrs_help_desk:3.3.0:*:*:*:*:*:*:*3.3.0VulnerableOTRS AG
cpe:2.3:a:otrs:otrs_help_desk:3.3.1:*:*:*:*:*:*:*3.3.1VulnerableOTRS AG
cpe:2.3:a:otrs:otrs_help_desk:3.3.2:*:*:*:*:*:*:*3.3.2VulnerableOTRS AG
cpe:2.3:a:otrs:otrs_help_desk:3.3.3:*:*:*:*:*:*:*3.3.3VulnerableOTRS AG
cpe:2.3:a:otrs:otrs_help_desk:3.3.4:*:*:*:*:*:*:*3.3.4VulnerableOTRS AG
cpe:2.3:a:otrs:otrs_help_desk:3.3.5:*:*:*:*:*:*:*3.3.5VulnerableOTRS AG
cpe:2.3:a:otrs:otrs_help_desk:3.3.6:*:*:*:*:*:*:*3.3.6VulnerableOTRS AG
cpe:2.3:a:otrs:otrs_help_desk:3.3.7:*:*:*:*:*:*:*3.3.7VulnerableOTRS AG
cpe:2.3:a:otrs:otrs_help_desk:3.3.8:*:*:*:*:*:*:*3.3.8VulnerableOTRS AG
cpe:2.3:a:otrs:otrs_help_desk:3.3.9:*:*:*:*:*:*:*3.3.9VulnerableOTRS AG
cpe:2.3:a:otrs:otrs_help_desk:3.3.10:*:*:*:*:*:*:*3.3.10VulnerableOTRS AG
cpe:2.3:a:otrs:otrs_help_desk:4.0.0:*:*:*:*:*:*:*4.0.0VulnerableOTRS AG
cpe:2.3:a:otrs:otrs_help_desk:4.0.1:*:*:*:*:*:*:*4.0.1VulnerableOTRS AG
cpe:2.3:a:otrs:otrs_help_desk:4.0.2:*:*:*:*:*:*:*4.0.2VulnerableOTRS AG
  • cpe:2.3:a:otrs:otrs_help_desk:3.2.10:*:*:*:*:*:*:* Versions 3.2.10 Vulnerable ·OTRS AG
  • cpe:2.3:a:otrs:otrs_help_desk:3.2.11:*:*:*:*:*:*:* Versions 3.2.11 Vulnerable ·OTRS AG
  • cpe:2.3:a:otrs:otrs_help_desk:3.2.12:*:*:*:*:*:*:* Versions 3.2.12 Vulnerable ·OTRS AG
  • cpe:2.3:a:otrs:otrs_help_desk:3.2.13:*:*:*:*:*:*:* Versions 3.2.13 Vulnerable ·OTRS AG
  • cpe:2.3:a:otrs:otrs_help_desk:3.2.14:*:*:*:*:*:*:* Versions 3.2.14 Vulnerable ·OTRS AG
  • cpe:2.3:a:otrs:otrs_help_desk:3.2.15:*:*:*:*:*:*:* Versions 3.2.15 Vulnerable ·OTRS AG
  • cpe:2.3:a:otrs:otrs_help_desk:3.2.16:*:*:*:*:*:*:* Versions 3.2.16 Vulnerable ·OTRS AG
  • cpe:2.3:a:otrs:otrs_help_desk:3.3.0:*:*:*:*:*:*:* Versions 3.3.0 Vulnerable ·OTRS AG
  • cpe:2.3:a:otrs:otrs_help_desk:3.3.1:*:*:*:*:*:*:* Versions 3.3.1 Vulnerable ·OTRS AG
  • cpe:2.3:a:otrs:otrs_help_desk:3.3.2:*:*:*:*:*:*:* Versions 3.3.2 Vulnerable ·OTRS AG
  • cpe:2.3:a:otrs:otrs_help_desk:3.3.3:*:*:*:*:*:*:* Versions 3.3.3 Vulnerable ·OTRS AG
  • cpe:2.3:a:otrs:otrs_help_desk:3.3.4:*:*:*:*:*:*:* Versions 3.3.4 Vulnerable ·OTRS AG
  • cpe:2.3:a:otrs:otrs_help_desk:3.3.5:*:*:*:*:*:*:* Versions 3.3.5 Vulnerable ·OTRS AG
  • cpe:2.3:a:otrs:otrs_help_desk:3.3.6:*:*:*:*:*:*:* Versions 3.3.6 Vulnerable ·OTRS AG
  • cpe:2.3:a:otrs:otrs_help_desk:3.3.7:*:*:*:*:*:*:* Versions 3.3.7 Vulnerable ·OTRS AG
  • cpe:2.3:a:otrs:otrs_help_desk:3.3.8:*:*:*:*:*:*:* Versions 3.3.8 Vulnerable ·OTRS AG
  • cpe:2.3:a:otrs:otrs_help_desk:3.3.9:*:*:*:*:*:*:* Versions 3.3.9 Vulnerable ·OTRS AG
  • cpe:2.3:a:otrs:otrs_help_desk:3.3.10:*:*:*:*:*:*:* Versions 3.3.10 Vulnerable ·OTRS AG
  • cpe:2.3:a:otrs:otrs_help_desk:4.0.0:*:*:*:*:*:*:* Versions 4.0.0 Vulnerable ·OTRS AG
  • cpe:2.3:a:otrs:otrs_help_desk:4.0.1:*:*:*:*:*:*:* Versions 4.0.1 Vulnerable ·OTRS AG
  • cpe:2.3:a:otrs:otrs_help_desk:4.0.2:*:*:*:*:*:*:* Versions 4.0.2 Vulnerable ·OTRS AG

Remediation

No fixed version listed by the sources yet.

Timeline

  1. 2026-10-02 Threatist record created from CVE-2014-9324
  2. 2026-10-03 Alias added: GHSA-p3h2-r83w-vg3r

References

Advisory 2

Other 1

  • TI-2013-02311 An Access Bypass issue exists in OTRS Help Desk before 3.2.4, 3.1.14, and 3.0.19, OTRS… CVSS 3.1MEDIUM 6.5

Sources

This product uses the NVD API but is not endorsed or certified by the NVD. Sources and licences