Read the docs
TI-2018-12118 Aliases CVE-2018-16965GHSA-wpq6-4pw8-8qgh

In Zoho ManageEngine SupportCenter Plus before 8.1 Build 8109, there is HTML Injection…

Priority LOW 32CWE-79Published · Updated

Key facts

Attack vector
Network
Privileges required
None
User interaction
Required
Attack complexity
Low
Impact type
Cross-site scripting
Confidentiality · integrity · availability
Low · Low · None
Fix status
No fix listed

Attack profile from CVSS 3.0 · NVD. Fix status from CNA. Impact type from CWE-79.

Summary

In Zoho ManageEngine SupportCenter Plus before 8.1 Build 8109, there is HTML Injection and Stored XSS via the /ServiceContractDef.do contractName parameter.

Why it matters now

EPSS 0.02549 85th percentileScored 2026-11-07
Fix No fix listed No fixed version in the sources yet

SSVC decision points

Not available: CISA has not published SSVC decision points for this record.

Affected products

VendorProductAffected versionsFixed inStatusSource
——all versions—No fix listedCNA
  • — Vendor— Affected all versions Fixed in — No fix listed CNA

CPE configurations NVD · 1

CPEVersionsRoleVendor
cpe:2.3:a:zohocorp:manageengine_supportcenter_plus:*:*:*:*:*:*:*:*before 8.1VulnerableZohocorp
  • cpe:2.3:a:zohocorp:manageengine_supportcenter_plus:*:*:*:*:*:*:*:* Versions before 8.1 Vulnerable ·Zohocorp

Remediation

No fixed version listed by the sources yet.

Timeline

  1. 2026-10-02 Threatist record created from CVE-2018-16965
  2. 2026-10-03 Alias added: GHSA-wpq6-4pw8-8qgh

References

Advisory 2

  • TI-2022-23765 Multiple Zoho ManageEngine on-premise products, such as ServiceDesk Plus through 14003… KEVCVSS 3.1CRITICAL 9.8
  • TI-2021-19808 Zoho ManageEngine ServiceDesk Plus before 11306, ServiceDesk Plus MSP before 10530, and… KEVCVSS 3.1CRITICAL 9.8
  • TI-2023-09133 OS Command injection vulnerability in Support Center Plus 11 via Executor in Action when creating new schedules. CVSS 3.1CRITICAL 9.8
  • TI-2022-19395 Zoho ManageEngine ServiceDesk Plus versions 13010 and prior are vulnerable to… CVSS 3.1HIGH 7.2
  • TI-2023-11733 Zoho ManageEngine ServiceDesk Plus through 14104, Asset Explorer through 6987… CVSS 3.1HIGH 7.5
  • TI-2014-08266 Directory traversal vulnerability in ManageEngine SupportCenter Plus 7.9 before 7917… CVSS 2.0MEDIUM 5.0
See all 30 →

Sources

This product uses the NVD API but is not endorsed or certified by the NVD. Sources and licences