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TI-2019-11190 Aliases CVE-2019-15004GHSA-6qgm-96gr-qq5m

Path traversal in Atlassian Jira Service Desk Server

Priority LOW 39CWE-22Published · Updated

Key facts

Attack vector
Network
Privileges required
None
User interaction
None
Attack complexity
Low
Impact type
Information disclosure
Confidentiality · integrity · availability
High · None · None
Fix status
Fixed

Attack profile from CVSS 3.1 · NVD. Fix status from CNA. Impact type from CWE-22 and the CVSS impact.

Summary

The Customer Context Filter in Atlassian Jira Service Desk Server and Jira Service Desk Data Center before 3.9.17, from 3.10.0 before 3.16.10, from 4.0.0 before 4.2.6, from 4.3.0 before 4.3.5, from 4.4.0 before 4.4.3, and from 4.5.0 before 4.5.1 allows remote attackers with portal access to view arbitrary issues in Jira Service Desk projects via a path traversal vulnerability. Note that when the 'Anyone can email the service desk or raise a request in the portal' setting is enabled, an attacker can grant themselves portal access, allowing them to exploit the vulnerability.

Why it matters now

EPSS 0.03907 90th percentileScored 2026-11-07
Fix Fixed Jira Service Desk Server (Atlassian): 3.9.17, 3.16.10, 4.2.6 +3Jira Service Desk Data Center (Atlassian): 3.9.17, 3.16.10, 4.2.6 +3

SSVC decision points

Not available: CISA has not published SSVC decision points for this record.

Affected products

VendorProductAffected versionsFixed inStatusSource
AtlassianJira Service Desk Serverbefore 3.9.17; 3.10.0 and later; before 3.16.10; 4.0.0 and later; before 4.2.6; 4.3.0 and later; before 4.3.5; 4.4.0 and later; before 4.4.3; 4.5.0 and later; before 4.5.13.9.17, 3.16.10, 4.2.6, 4.3.5, 4.4.3, 4.5.1Patch availableCNA
AtlassianJira Service Desk Data Centerbefore 3.9.17; 3.10.0 and later; before 3.16.10; 4.0.0 and later; before 4.2.6; 4.3.0 and later; before 4.3.5; 4.4.0 and later; before 4.4.3; 4.5.0 and later; before 4.5.13.9.17, 3.16.10, 4.2.6, 4.3.5, 4.4.3, 4.5.1Patch availableCNA
  • Jira Service Desk Server VendorAtlassian Affected before 3.9.17; 3.10.0 and later; before 3.16.10; 4.0.0 and later; before 4.2.6; 4.3.0 and later; before 4.3.5; 4.4.0 and later; before 4.4.3; 4.5.0 and later; before 4.5.1 Fixed in 3.9.17, 3.16.10, 4.2.6, 4.3.5, 4.4.3, 4.5.1 Patch available CNA
  • Jira Service Desk Data Center VendorAtlassian Affected before 3.9.17; 3.10.0 and later; before 3.16.10; 4.0.0 and later; before 4.2.6; 4.3.0 and later; before 4.3.5; 4.4.0 and later; before 4.4.3; 4.5.0 and later; before 4.5.1 Fixed in 3.9.17, 3.16.10, 4.2.6, 4.3.5, 4.4.3, 4.5.1 Patch available CNA

CPE configurations NVD · 12

CPEVersionsRoleVendor
cpe:2.3:a:atlassian:jira_service_desk:*:*:*:*:data_center:*:*:*before 3.9.17VulnerableAtlassian
cpe:2.3:a:atlassian:jira_service_desk:*:*:*:*:server:*:*:*before 3.9.17VulnerableAtlassian
cpe:2.3:a:atlassian:jira_service_desk:*:*:*:*:data_center:*:*:*3.10.0 to before 3.16.10VulnerableAtlassian
cpe:2.3:a:atlassian:jira_service_desk:*:*:*:*:server:*:*:*3.10.0 to before 3.16.10VulnerableAtlassian
cpe:2.3:a:atlassian:jira_service_desk:*:*:*:*:data_center:*:*:*4.0.0 to before 4.2.6VulnerableAtlassian
cpe:2.3:a:atlassian:jira_service_desk:*:*:*:*:server:*:*:*4.0.0 to before 4.2.6VulnerableAtlassian
cpe:2.3:a:atlassian:jira_service_desk:*:*:*:*:data_center:*:*:*4.3.0 to before 4.3.5VulnerableAtlassian
cpe:2.3:a:atlassian:jira_service_desk:*:*:*:*:server:*:*:*4.3.0 to before 4.3.5VulnerableAtlassian
cpe:2.3:a:atlassian:jira_service_desk:*:*:*:*:data_center:*:*:*4.4.0 to before 4.4.3VulnerableAtlassian
cpe:2.3:a:atlassian:jira_service_desk:*:*:*:*:server:*:*:*4.4.0 to before 4.4.3VulnerableAtlassian
  • cpe:2.3:a:atlassian:jira_service_desk:*:*:*:*:data_center:*:*:* Versions before 3.9.17 Vulnerable ·Atlassian
  • cpe:2.3:a:atlassian:jira_service_desk:*:*:*:*:server:*:*:* Versions before 3.9.17 Vulnerable ·Atlassian
  • cpe:2.3:a:atlassian:jira_service_desk:*:*:*:*:data_center:*:*:* Versions 3.10.0 to before 3.16.10 Vulnerable ·Atlassian
  • cpe:2.3:a:atlassian:jira_service_desk:*:*:*:*:server:*:*:* Versions 3.10.0 to before 3.16.10 Vulnerable ·Atlassian
  • cpe:2.3:a:atlassian:jira_service_desk:*:*:*:*:data_center:*:*:* Versions 4.0.0 to before 4.2.6 Vulnerable ·Atlassian
  • cpe:2.3:a:atlassian:jira_service_desk:*:*:*:*:server:*:*:* Versions 4.0.0 to before 4.2.6 Vulnerable ·Atlassian
  • cpe:2.3:a:atlassian:jira_service_desk:*:*:*:*:data_center:*:*:* Versions 4.3.0 to before 4.3.5 Vulnerable ·Atlassian
  • cpe:2.3:a:atlassian:jira_service_desk:*:*:*:*:server:*:*:* Versions 4.3.0 to before 4.3.5 Vulnerable ·Atlassian
  • cpe:2.3:a:atlassian:jira_service_desk:*:*:*:*:data_center:*:*:* Versions 4.4.0 to before 4.4.3 Vulnerable ·Atlassian
  • cpe:2.3:a:atlassian:jira_service_desk:*:*:*:*:server:*:*:* Versions 4.4.0 to before 4.4.3 Vulnerable ·Atlassian
Show 2 more CPE
CPEVersionsRoleVendor
cpe:2.3:a:atlassian:jira_service_desk:*:*:*:*:data_center:*:*:*4.5.0 to before 4.5.1VulnerableAtlassian
cpe:2.3:a:atlassian:jira_service_desk:*:*:*:*:server:*:*:*4.5.0 to before 4.5.1VulnerableAtlassian
  • cpe:2.3:a:atlassian:jira_service_desk:*:*:*:*:data_center:*:*:* Versions 4.5.0 to before 4.5.1 Vulnerable ·Atlassian
  • cpe:2.3:a:atlassian:jira_service_desk:*:*:*:*:server:*:*:* Versions 4.5.0 to before 4.5.1 Vulnerable ·Atlassian

Remediation

  • Fix · CNA Jira Service Desk Server (Atlassian) Fixed in 3.9.17, 3.16.10, 4.2.6, 4.3.5, 4.4.3, 4.5.1
  • Fix · CNA Jira Service Desk Data Center (Atlassian) Fixed in 3.9.17, 3.16.10, 4.2.6, 4.3.5, 4.4.3, 4.5.1

Fixed in the same release

Records fixed by the same vendor advisory or release, as the CNA lists them.

  • Release ·

    Atlassian Jira Service Desk Data Center, Jira Service Desk Server 3.16.10, 3.9.17 and 5 more versions

    2 records Highest priority Priority LOW 2 LOW

    Other records, highest priority first

    • TI-2019-11189 Path traversal in Atlassian Jira Service Desk ServerPriority LOW 28
    Show all 2 records →

Timeline

  1. 2026-10-02 Threatist record created from CVE-2019-15004
  2. 2026-10-03 Alias added: GHSA-6qgm-96gr-qq5m
  3. 2026-10-07 EPSS moved to the 90th–95th percentile

References

Advisory 3

  • TI-2026-67904 Arbitrary file access in Atlassian Data Center products KEVCVSS 4.0CRITICAL 9.3
  • TI-2020-18559 Missing authorization in Atlassian Jira Data Center CVSS 3.1CRITICAL 9.8
  • TI-2022-09597 Server-side request forgery in Atlassian Jira Core Server CVSS 3.1MEDIUM 6.5
  • TI-2022-09598 Improper authentication in Atlassian Bamboo Server CVSS 3.1CRITICAL 9.8
  • TI-2022-09599 Origin validation error in Atlassian Bamboo Server CVSS 3.1HIGH 8.8
  • TI-2019-11180 Path traversal in Atlassian Jira Service Desk Server CVSS 3.1HIGH 7.5
See all 12 →

Sources

This product uses the NVD API but is not endorsed or certified by the NVD. Sources and licences