Formula Injection exists in the export feature in SolarWinds WebHelpDesk 12.7.1 via a…
Priority LOW 37CWE-1236Published · Updated
Key facts
- Attack vector
- Local
- Privileges required
- None
- User interaction
- Required
- Attack complexity
- Low
- Impact type
- —
- Confidentiality · integrity · availability
- High · High · High
- Fix status
- No fix listed
Attack profile from CVSS 3.1 · NVD. Fix status from CNA.
Summary
Formula Injection exists in the export feature in SolarWinds WebHelpDesk 12.7.1 via a value (provided by a low-privileged user in the Subject field of a help request form) that is mishandled in a TicketActions/view?tab=group TSV export by an admin user.
Why it matters now
EPSS 0.01259 69th percentileScored 2026-11-07
Fix No fix listed No fixed version in the sources yet
SSVC decision points
Not available: CISA has not published SSVC decision points for this record.
Affected products
| Vendor | Product | Affected versions | Fixed in | Status | Source |
|---|---|---|---|---|---|
| — | — | all versions | — | No fix listed | CNA |
- — Vendor— Affected all versions Fixed in — No fix listed CNA
CPE configurations NVD · 1
| CPE | Versions | Role | Vendor |
|---|---|---|---|
| cpe:2.3:a:solarwinds:webhelpdesk:12.7.1:*:*:*:*:*:*:* | 12.7.1 | Vulnerable | SolarWinds |
- cpe:2.3:a:solarwinds:webhelpdesk:12.7.1:*:*:*:*:*:*:* Versions 12.7.1 Vulnerable ·SolarWinds
Remediation
No fixed version listed by the sources yet.
Timeline
- 2026-10-02 Threatist record created from CVE-2019-20002
- 2026-10-03 Alias added: GHSA-9253-c6r3-526q
References
More SolarWinds Webhelpdesk vulnerabilities
- TI-2021-14145 Authenticated Remote Code Execution in WebHelpDesk 12.7.8 CVSS 3.1HIGH 8.8
- TI-2019-12645 SolarWinds Web Help Desk 12.7.0 allows CSV Injection, also known as Formula Injection, via a file attached to a ticket. CVSS 3.1MEDIUM 6.5
- TI-2021-14125 Hard credentials discovered in SolarWinds Web Help Desk which allows to execute Arbitrary Hibernate Queries CVSS 3.1MEDIUM 6.8
- TI-2019-12641 SolarWinds Web Help Desk 12.7.0 allows XSS via an uploaded SVG document in a request. CVSS 3.1MEDIUM 5.4
- TI-2019-12643 SolarWinds Web Help Desk 12.7.0 allows XSS via the First Name field of a User Account. CVSS 3.1MEDIUM 5.4
Sources
- CVE-2019-20002 · CVE Program
- CVE-2019-20002 · NVD
- FIRST EPSS
- GHSA-9253-c6r3-526q · GitHub Advisory Database · CC BY 4.0
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