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TI-2020-09199 Aliases CVE-2020-11463GHSA-2pp3-576m-vhmq

An issue was discovered in Deskpro before 2019.8.0.

Priority LOW 36CWE-862Published · Updated

Key facts

Attack vector
Network
Privileges required
None
User interaction
None
Attack complexity
Low
Impact type
Security bypass
Confidentiality · integrity · availability
High · None · None
Fix status
No fix listed

Attack profile from CVSS 3.1 · NVD. Fix status from CNA. Impact type from CWE-862.

Summary

An issue was discovered in Deskpro before 2019.8.0. The /api/email_accounts endpoint failed to properly validate a user's privilege, allowing an attacker to retrieve cleartext credentials of all helpdesk email accounts, including incoming and outgoing email credentials. This enables an attacker to get full access to all emails sent or received by the system including password reset emails, making it possible to reset any user's password.

Why it matters now

EPSS 0.01827 78th percentileScored 2026-11-07
Public exploit Yes 1 exploit referenceTagged by NVD
Fix No fix listed No fixed version in the sources yet

SSVC decision points

Not available: CISA has not published SSVC decision points for this record.

Affected products

VendorProductAffected versionsFixed inStatusSource
——all versions—No fix listedCNA
  • — Vendor— Affected all versions Fixed in — No fix listed CNA

CPE configurations NVD · 1

CPEVersionsRoleVendor
cpe:2.3:a:deskpro:deskpro:*:*:*:*:*:*:*:*before 2019.8.0VulnerableDeskpro
  • cpe:2.3:a:deskpro:deskpro:*:*:*:*:*:*:*:* Versions before 2019.8.0 Vulnerable ·Deskpro

Remediation

No fixed version listed by the sources yet.

Timeline

  1. 2026-10-02 Threatist record created from CVE-2020-11463
  2. 2026-10-03 Alias added: GHSA-2pp3-576m-vhmq

References

Exploit 1

Advisory 2

  • TI-2020-09201 An issue was discovered in Deskpro before 2019.8.0. CVSS 3.1HIGH 8.8
  • TI-2020-09203 An issue was discovered in Deskpro before 2019.8.0. CVSS 3.1HIGH 7.2
  • TI-2021-14189 Server Side Request Forgery vulnerability found in Deskpro Support Desk v2021.21.6 allows… CVSS 3.1HIGH 7.2
  • TI-2006-05923 Multiple cross-site scripting (XSS) vulnerabilities in newticket.php in DeskPRO 2.0.0 and… CVSS 2.0MEDIUM 6.8
  • TI-2003-00804 Multiple SQL injection vulnerabilities in DeskPRO 1.1.0 and earlier allow remote… CVSS 2.0MEDIUM 5.0
  • TI-2021-14840 Deskpro cloud and on-premise Deskpro 2021.1.6 and fixed in Deskpro 2021.1.7 contains a… CVSS 3.1MEDIUM 5.4
See all 12 →

Sources

This product uses the NVD API but is not endorsed or certified by the NVD. Sources and licences