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TI-2020-09202 Aliases CVE-2020-11466GHSA-r6x8-c338-2jr5

An issue was discovered in Deskpro before 2019.8.0.

Priority LOW 23CWE-269Published · Updated

Key facts

Attack vector
Network
Privileges required
Low
User interaction
None
Attack complexity
Low
Impact type
Privilege escalation
Confidentiality · integrity · availability
Low · None · None
Fix status
No fix listed

Attack profile from CVSS 3.1 · NVD. Fix status from CNA. Impact type from CWE-269.

Summary

An issue was discovered in Deskpro before 2019.8.0. The /api/tickets endpoint failed to properly validate a user's privilege, allowing an attacker to retrieve arbitrary information about all helpdesk tickets stored in database with numerous filters. This leaked sensitive information to unauthorized parties. Additionally, it leaked ticket authentication code, making it possible to make changes to a ticket.

Why it matters now

EPSS 0.01234 69th percentileScored 2026-11-07
Public exploit Yes 1 exploit referenceTagged by NVD
Fix No fix listed No fixed version in the sources yet

SSVC decision points

Not available: CISA has not published SSVC decision points for this record.

Affected products

VendorProductAffected versionsFixed inStatusSource
——all versions—No fix listedCNA
  • — Vendor— Affected all versions Fixed in — No fix listed CNA

CPE configurations NVD · 1

CPEVersionsRoleVendor
cpe:2.3:a:deskpro:deskpro:*:*:*:*:*:*:*:*before 2019.8.0VulnerableDeskpro
  • cpe:2.3:a:deskpro:deskpro:*:*:*:*:*:*:*:* Versions before 2019.8.0 Vulnerable ·Deskpro

Remediation

No fixed version listed by the sources yet.

Timeline

  1. 2026-10-02 Threatist record created from CVE-2020-11466
  2. 2026-10-03 Alias added: GHSA-r6x8-c338-2jr5

References

Exploit 1

Advisory 2

  • TI-2020-09201 An issue was discovered in Deskpro before 2019.8.0. CVSS 3.1HIGH 8.8
  • TI-2020-09203 An issue was discovered in Deskpro before 2019.8.0. CVSS 3.1HIGH 7.2
  • TI-2020-09199 An issue was discovered in Deskpro before 2019.8.0. CVSS 3.1HIGH 7.5
  • TI-2021-14189 Server Side Request Forgery vulnerability found in Deskpro Support Desk v2021.21.6 allows… CVSS 3.1HIGH 7.2
  • TI-2006-05923 Multiple cross-site scripting (XSS) vulnerabilities in newticket.php in DeskPRO 2.0.0 and… CVSS 2.0MEDIUM 6.8
  • TI-2003-00804 Multiple SQL injection vulnerabilities in DeskPRO 1.1.0 and earlier allow remote… CVSS 2.0MEDIUM 5.0
See all 12 →

Sources

This product uses the NVD API but is not endorsed or certified by the NVD. Sources and licences