Read the docs
TI-2020-10946 Aliases CVE-2020-13972GHSA-x6cq-q3vp-9358

Enghouse Web Chat 6.2.284.34 allows XSS.

Priority LOW 28CWE-79Published · Updated

Key facts

Attack vector
Network
Privileges required
None
User interaction
Required
Attack complexity
Low
Impact type
Cross-site scripting
Confidentiality · integrity · availability
Low · Low · None
Fix status
No fix listed

Attack profile from CVSS 3.1 · NVD. Fix status from CNA. Impact type from CWE-79.

Summary

Enghouse Web Chat 6.2.284.34 allows XSS. When one enters their own domain name in the WebServiceLocation parameter, the response from the POST request is displayed, and any JavaScript returned from the external server is executed in the browser. This is related to CVE-2019-16951.

Why it matters now

EPSS 0.00686 52nd percentileScored 2026-11-07
Public exploit Yes 1 exploit referenceTagged by NVD
Fix No fix listed No fixed version in the sources yet

SSVC decision points

Not available: CISA has not published SSVC decision points for this record.

Affected products

VendorProductAffected versionsFixed inStatusSource
——all versions—No fix listedCNA
  • — Vendor— Affected all versions Fixed in — No fix listed CNA

CPE configurations NVD · 1

CPEVersionsRoleVendor
cpe:2.3:a:enghouse:web_chat:6.2.284.34:*:*:*:*:*:*:*6.2.284.34VulnerableEnghouse
  • cpe:2.3:a:enghouse:web_chat:6.2.284.34:*:*:*:*:*:*:* Versions 6.2.284.34 Vulnerable ·Enghouse

Remediation

No fixed version listed by the sources yet.

Timeline

  1. 2026-10-02 Threatist record created from CVE-2020-13972
  2. 2026-10-03 Alias added: GHSA-x6cq-q3vp-9358

References

Exploit 1

  • TI-2019-12636 An SSRF issue was discovered in Enghouse Web Chat 6.1.300.31. CVSS 3.1CRITICAL 9.8
  • TI-2019-12637 An issue was discovered in Enghouse Web Chat 6.1.300.31 and 6.2.284.34. CVSS 3.1MEDIUM 6.5
  • TI-2019-12638 An XSS issue was discovered in Enghouse Web Chat 6.1.300.31 and 6.2.284.34. CVSS 3.1MEDIUM 6.1
  • TI-2019-12639 A remote file include (RFI) issue was discovered in Enghouse Web Chat 6.2.284.34. CVSS 3.1MEDIUM 5.3

Sources

This product uses the NVD API but is not endorsed or certified by the NVD. Sources and licences