TI-2021-12818 Aliases CVE-2021-33353 GHSA-5rg7-xpv4-p4mj

Directory Traversal vulnerability in Wyomind Help Desk Magento 2 extension v.1.3.6 and…

HIGH 82CWE-22Published 2023-03-08 · Updated 2025-03-04

Key facts

Attack vector: Network
Privileges required: None
User interaction: None
Attack complexity: Low
Impact type: —
Confidentiality · integrity · availability: High · High · High
Fix status: No fix listed

Attack profile from CVSS 3.1 · CISA ADP. Fix status from CNA.

Summary

Directory Traversal vulnerability in Wyomind Help Desk Magento 2 extension v.1.3.6 and before fixed in v.1.3.7 allows attacker to execute arbitrary code via the file attachment directory setting.

Why it matters now

Exploitation Proof of concept CISA SSVC · not in CISA KEV

EPSS 0.02188 82nd percentileScored 2026-11-07

Public exploit Yes 1 exploit referenceTagged by NVD

Fix No fix listed No fixed version in the sources yet

SSVC decision points

CISA ADP · SSVC 2.0.3

Exploitation: Poc
Automatable: Yes
Technical impact: Total

The decision (Track, Attend, Act) also depends on your mission and well-being impact; see CISA's SSVC guide.

Affected products

Vendor	Product	Affected versions	Fixed in	Status	Source
—	—	all versions	—	No fix listed	CNA

— Vendor— Affected all versions Fixed in — No fix listed CNA

CPE configurations NVD · 1

CPE	Versions	Role	Vendor
cpe:2.3:a:wyomind:help_desk::::::magento_2::*	before 1.3.7	Vulnerable	Wyomind

cpe:2.3:a:wyomind:help_desk:*:*:*:*:*:magento_2:*:* Versions before 1.3.7 Vulnerable ·Wyomind

Remediation

No fixed version listed by the sources yet.

Timeline

2026-10-02 Threatist record created from CVE-2021-33353
2026-10-03 Alias added: GHSA-5rg7-xpv4-p4mj

References

Exploit 1

https://www.exploit-db.com/exploits/50113

Other 1

https://www.wyomind.com/magento2/helpdesk-magento-2.html

TI-2021-12817 An issue in Wyomind Help Desk Magento 2 extension v.1.3.6 and before fixed in v.1.3.7… CVSS 3.1CRITICAL 9.8
TI-2021-12816 Cross Site Scripting Vulnerability in Wyomind Help Desk Magento 2 extension v.1.3.6 and… CVSS 3.1CRITICAL 9.0

Sources

This product uses the NVD API but is not endorsed or certified by the NVD. Sources and licences