Cross-site scripting in Cisco Unified Contact Center Enterprise
Priority LOW 28CWE-79Published · Updated
Key facts
- Attack vector
- Network
- Privileges required
- None
- User interaction
- Required
- Attack complexity
- Low
- Impact type
- Cross-site scripting
- Confidentiality · integrity · availability
- Low · Low · None
- Fix status
- No fix listed
Attack profile from CVSS 3.1 · NVD. Fix status from CNA. Impact type from CWE-79.
Summary
A vulnerability in the web-based management interface of Cisco Unified Intelligence Center could allow an unauthenticated, remote attacker to conduct a reflected cross-site scripting (XSS) attack against a user of the interface. This vulnerability exists because the web-based management interface does not properly validate user-supplied input. An attacker could exploit this vulnerability by persuading a user of the interface to click a crafted link. A successful exploit could allow the attacker to execute arbitrary script code in the context of the affected interface or access sensitive browser-based information.
Why it matters now
Exploitation None reported CISA SSVC · not in CISA KEV
EPSS 0.00506 43rd percentileScored 2026-11-07
Fix No fix listed No fixed version in the sources yet
SSVC decision points
CISA ADP · SSVC 2.0.3
- Exploitation
- None
- Automatable
- No
- Technical impact
- Partial
The decision (Track, Attend, Act) also depends on your mission and well-being impact; see CISA's SSVC guide.
Affected products
| Vendor | Product | Affected versions | Fixed in | Status | Source |
|---|---|---|---|---|---|
| Cisco | Cisco Unified Contact Center Enterprise | N/A | — | No fix listed | CNA |
| Cisco | Cisco Unified Contact Center Express | 11.0(1)SU1; 12.0(1); 12.5(1); 12.5(1)SU1; 12.5(1)SU2; 11.6(1); 11.6(2) | — | No fix listed | CNA |
| Cisco | Cisco Unified Intelligence Center | 11.0(1); 11.5(1); 11.6(1); 12.0(1); 12.5(1); 12.5(1)SU; 12.6(1) | — | No fix listed | CNA |
| Cisco | Cisco Packaged Contact Center Enterprise | 11.6(1); 11.6(2); 12.0(1); 12.5(1); 12.5(2); 12.6(1) | — | No fix listed | CNA |
- Cisco Unified Contact Center Enterprise VendorCisco Affected N/A Fixed in — No fix listed CNA
- Cisco Unified Contact Center Express VendorCisco Affected 11.0(1)SU1; 12.0(1); 12.5(1); 12.5(1)SU1; 12.5(1)SU2; 11.6(1); 11.6(2) Fixed in — No fix listed CNA
- Cisco Unified Intelligence Center VendorCisco Affected 11.0(1); 11.5(1); 11.6(1); 12.0(1); 12.5(1); 12.5(1)SU; 12.6(1) Fixed in — No fix listed CNA
- Cisco Packaged Contact Center Enterprise VendorCisco Affected 11.6(1); 11.6(2); 12.0(1); 12.5(1); 12.5(2); 12.6(1) Fixed in — No fix listed CNA
CPE configurations NVD · 4
| CPE | Versions | Role | Vendor |
|---|---|---|---|
| cpe:2.3:a:cisco:packaged_contact_center_enterprise:*:*:*:*:*:*:*:* | 9.0\(1\) to before 12.5\(1\)_su2_es05; 12.5\(1\)_su2 to before 12.5\(1\)_su2_es05 | Vulnerable | Cisco |
| cpe:2.3:a:cisco:unified_contact_center_enterprise:*:*:*:*:*:*:*:* | before 12.5\(1\)_es02; 12.5\(2\) to before 12.6\(1\)_es06; 12.6\(1\) to before 12.6\(1\)_es06 | Vulnerable | Cisco |
| cpe:2.3:a:cisco:unified_contact_center_express:*:*:*:*:*:*:*:* | before 12.5\(1\)_su2_es05; 12.5\(1\)_su2 to before 12.5\(1\)_su2_es05 | Vulnerable | Cisco |
| cpe:2.3:a:cisco:unified_intelligence_center:*:*:*:*:*:*:*:* | before 12.5\(1\)_es02; 12.6\(1\) to before 12.6\(1\)_es06; 12.6\(1\)_es2 to before 12.6\(1\)_es06 | Vulnerable | Cisco |
- cpe:2.3:a:cisco:packaged_contact_center_enterprise:*:*:*:*:*:*:*:* Versions 9.0\(1\) to before 12.5\(1\)_su2_es05; 12.5\(1\)_su2 to before 12.5\(1\)_su2_es05 Vulnerable ·Cisco
- cpe:2.3:a:cisco:unified_contact_center_enterprise:*:*:*:*:*:*:*:* Versions before 12.5\(1\)_es02; 12.5\(2\) to before 12.6\(1\)_es06; 12.6\(1\) to before 12.6\(1\)_es06 Vulnerable ·Cisco
- cpe:2.3:a:cisco:unified_contact_center_express:*:*:*:*:*:*:*:* Versions before 12.5\(1\)_su2_es05; 12.5\(1\)_su2 to before 12.5\(1\)_su2_es05 Vulnerable ·Cisco
- cpe:2.3:a:cisco:unified_intelligence_center:*:*:*:*:*:*:*:* Versions before 12.5\(1\)_es02; 12.6\(1\) to before 12.6\(1\)_es06; 12.6\(1\)_es2 to before 12.6\(1\)_es06 Vulnerable ·Cisco
Remediation
No fixed version listed by the sources yet.
Timeline
- 2026-10-02 Threatist record created from CVE-2023-20058
- 2026-10-03 Alias added: GHSA-j34c-3gp7-29jp
References
Advisory 1
More Cisco Packaged Contact Center Enterprise vulnerabilities
- TI-2021-19919 Apache Log4j2 JNDI features do not protect against attacker controlled LDAP and other JNDI related endpoints KEVCVSS 3.1CRITICAL 10.0
- TI-2018-00404 Cisco Packaged Contact Center Enterprise Cross-Site Request Forgery Vulnerability CVSS 3.0HIGH 8.8
- TI-2023-06769 Cisco Unified Intelligence Center Vulnerabilities CVSS 3.1MEDIUM 6.5
- TI-2023-06770 Cisco Unified Intelligence Center Vulnerabilities CVSS 3.1MEDIUM 6.5
- TI-2021-01122 Cisco Unified Intelligence Center Reflected Cross-Site Scripting Vulnerability CVSS 3.1MEDIUM 6.1
- TI-2018-00403 Cisco Packaged Contact Center Enterprise Cross-Site Scripting Vulnerability CVSS 3.0MEDIUM 6.1
Sources
- CVE-2023-20058 · CVE Program
- CVE-2023-20058 · NVD
- FIRST EPSS
- GHSA-j34c-3gp7-29jp · GitHub Advisory Database · CC BY 4.0
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