Cross-site scripting in CRM Perks – WordPress HelpDesk Integration – Zendesk, Freshdesk…
Key facts
- Attack vector
- Network
- Privileges required
- Low
- User interaction
- None
- Attack complexity
- Low
- Impact type
- Cross-site scripting
- Confidentiality · integrity · availability
- Low · Low · None
- Fix status
- No fix listed
Attack profile from CVSS 3.1 · CNA. Fix status from CNA. Impact type from CWE-79.
Summary
The CRM Perks – WordPress HelpDesk Integration – Zendesk, Freshdesk, HelpScout plugin for WordPress is vulnerable to Stored Cross-Site Scripting via the plugin's 'crm-perks-tickets' shortcode in all versions up to, and including, 1.1.6 due to insufficient input sanitization and output escaping on user supplied attributes. This makes it possible for authenticated attackers, with contributor-level access and above, to inject arbitrary web scripts in pages that will execute whenever a user accesses an injected page.
Why it matters now
SSVC decision points
CISA ADP · SSVC 2.0.3
- Exploitation
- None
- Automatable
- No
- Technical impact
- Partial
The decision (Track, Attend, Act) also depends on your mission and well-being impact; see CISA's SSVC guide.
Affected products
| Vendor | Product | Affected versions | Fixed in | Status | Source |
|---|---|---|---|---|---|
| CRM Perks | CRM Perks – WordPress HelpDesk Integration – Zendesk, Freshdesk, HelpScout | up to 1.1.6 | — | No fix listed | CNA |
- CRM Perks – WordPress HelpDesk Integration – Zendesk, Freshdesk, HelpScout VendorCRM Perks Affected up to 1.1.6 Fixed in — No fix listed CNA
Remediation
No fixed version listed by the sources yet.
Timeline
- 2026-10-02 Threatist record created from CVE-2024-12443
- 2026-10-03 Alias added: GHSA-gh6q-p7qv-wv6v
References
Other 4
- https://www.wordfence.com/threat-intel/vulnerabilities/id/a19e11e7-faa1-4e4d-87de-2454c4ad70f8?source=cve
- https://plugins.trac.wordpress.org/browser/support-x/trunk/support-x.php#L210
- https://wordpress.org/plugins/support-x
- https://plugins.trac.wordpress.org/changeset/3207849/support-x/trunk/support-x.php
More CRM Perks vulnerabilities
- TI-2022-03317 Contact Form Entries < 1.3.0 - CSV Injection CVSS 3.1HIGH 7.8
- TI-2021-07358 Contact Form Entries < 1.1.7 - Unauthenticated Stored Cross-Site Scripting CVSS 3.1MEDIUM 6.1
- TI-2023-02368 Integration for Contact Form 7 and Zoho CRM, Bigin < 1.2.4 - Admin+ SQLi CVSS 3.1MEDIUM 4.8
- TI-2024-20222 WordPress CRM Perks Forms plugin <= 1.1.4 - Unauthenticated SQL Injection vulnerability CVSS 3.1CRITICAL 10.0
- TI-2025-06726 Deserialization of untrusted data in CRM Perks Database for Contact Form 7, WPforms… CVSS 3.1CRITICAL 9.8
- TI-2025-07024 Deserialization of untrusted data in CRM Perks Integration for Google Sheets and Contact… CVSS 3.1CRITICAL 9.8
Sources
- CVE-2024-12443 · CVE Program
- CVE-2024-12443 · NVD
- FIRST EPSS
- GHSA-gh6q-p7qv-wv6v · GitHub Advisory Database · CC BY 4.0
This product uses the NVD API but is not endorsed or certified by the NVD. Sources and licences