TI-2024-20649 Aliases CVE-2024-31273 GHSA-788w-97ww-9qj4

WordPress JS Help Desk plugin <= 2.8.3 - Broken Access Control vulnerability

MEDIUM 48CWE-862Published 2024-06-09 · Updated 2026-04-28

Key facts

Attack vector: Network
Privileges required: None
User interaction: None
Attack complexity: Low
Impact type: Security bypass
Confidentiality · integrity · availability: High · High · High
Fix status: No fix listed

Attack profile from CVSS 3.1 · NVD. Fix status from CNA. Impact type from CWE-862.

Summary

Missing Authorization vulnerability in JS Help Desk JS Help Desk – Best Help Desk & Support Plugin.This issue affects JS Help Desk – Best Help Desk & Support Plugin: from n/a through 2.8.3.

Why it matters now

Exploitation None reported CISA SSVC · not in CISA KEV

EPSS 0.00472 41st percentileScored 2026-11-07

Fix No fix listed No fixed version in the sources yet

SSVC decision points

CISA ADP · SSVC 2.0.3

Exploitation: None
Automatable: Yes
Technical impact: Partial

The decision (Track, Attend, Act) also depends on your mission and well-being impact; see CISA's SSVC guide.

Affected products

Vendor	Product	Affected versions	Fixed in	Status	Source
JS Help Desk	JS Help Desk – Best Help Desk & Support Plugin	up to 2.8.3	—	No fix listed	CNA

JS Help Desk – Best Help Desk & Support Plugin VendorJS Help Desk Affected up to 2.8.3 Fixed in — No fix listed CNA

CPE configurations NVD · 1

CPE	Versions	Role	Vendor
cpe:2.3:a:wiselyhub:js_help_desk::::::wordpress::*	before 2.8.4	Vulnerable	Wiselyhub

cpe:2.3:a:wiselyhub:js_help_desk:*:*:*:*:*:wordpress:*:* Versions before 2.8.4 Vulnerable ·Wiselyhub

Remediation

No fixed version listed by the sources yet.

Timeline

2026-10-02 Threatist record created from CVE-2024-31273
2026-10-03 Alias added: GHSA-788w-97ww-9qj4

References

Advisory 1

https://patchstack.com/database/vulnerability/js-support-ticket/wordpress-js-help-desk-plugin-2-8-3-broken-access-control-vulnerability?_s_id=cve

TI-2023-27744 WordPress JS Help Desk – Best Help Desk & Support Plugin <= 2.8.1 is vulnerable to SQL Injection CVSS 3.1CRITICAL 9.8
TI-2022-23184 WordPress JS Help Desk – Best Help Desk & Support Plugin Plugin <= 2.7.1 is vulnerable to Arbitrary File Upload CVSS 3.1CRITICAL 10.0
TI-2024-28927 WordPress JS Help Desk – The Ultimate Help Desk plugin <= 2.8.6 - Broken Access Control vulnerability CVSS 3.1CRITICAL 9.8
TI-2022-23183 WordPress JS Help Desk plugin <= 2.7.1 - Unauthenticated Settings Change Vulnerability CVSS 3.1CRITICAL 9.1
TI-2022-23356 WordPress JS Help Desk plugin <= 2.7.1 - Unauth. SQL Injection Vulnerability CVSS 3.1HIGH 8.6
TI-2023-10754 WordPress JS Help Desk – Best Help Desk & Support Plugin plugin <= 2.7.7 - Arbitrary File Upload vulnerability CVSS 3.1CRITICAL 9.1

See all 9 →

Sources

This product uses the NVD API but is not endorsed or certified by the NVD. Sources and licences