SimpleHelp remote support software v5.5.7 and before has a vulnerability that allows…
Priority CRITICAL 100Exploited in the wildCWE-862Published · Updated
Key facts
- Attack vector
- Network
- Privileges required
- Low
- User interaction
- None
- Attack complexity
- Low
- Impact type
- Security bypass
- Confidentiality · integrity · availability
- High · High · High
- Fix status
- No fix listed
Attack profile from CVSS 3.1 · CISA ADP. Fix status from CNA. Impact type from CWE-862.
Summary
SimpleHelp remote support software v5.5.7 and before has a vulnerability that allows low-privileges technicians to create API keys with excessive permissions. These API keys can be used to escalate privileges to the server admin role.
Why it matters now
Exploitation Active In CISA KEV since 2026-04-24CISA due date 2026-05-08Known ransomware use
EPSS 0.66414 99th percentileScored 2026-11-07
Fix No fix listed No fixed version in the sources yet
SSVC decision points
CISA ADP · SSVC 2.0.3
- Exploitation
- Active
- Automatable
- No
- Technical impact
- Total
The decision (Track, Attend, Act) also depends on your mission and well-being impact; see CISA's SSVC guide.
Affected products
| Vendor | Product | Affected versions | Fixed in | Status | Source |
|---|---|---|---|---|---|
| — | — | all versions | — | No fix listed | CNA |
- — Vendor— Affected all versions Fixed in — No fix listed CNA
CPE configurations NVD · 1
| CPE | Versions | Role | Vendor |
|---|---|---|---|
| cpe:2.3:a:simple-help:simplehelp:*:*:*:*:*:*:*:* | before 5.5.8 | Vulnerable | SimpleHelp |
- cpe:2.3:a:simple-help:simplehelp:*:*:*:*:*:*:*:* Versions before 5.5.8 Vulnerable ·SimpleHelp
Remediation
No fixed version listed by the sources yet.
Timeline
- 2026-04-24 Added to CISA KEV
- 2026-10-02 Threatist record created from CVE-2024-57726
- 2026-10-03 Alias added: GHSA-8388-c89m-3x67
References
Advisory 2
More Simplehelp vulnerabilities
- TI-2026-35916 SimpleHelp Authentication Bypass via Missing OIDC JWT Signature Verification KEVCVSS 4.0CRITICAL 9.5
- TI-2024-38048 SimpleHelp remote support software v5.5.7 and before is vulnerable to multiple path… KEVCVSS 3.1CRITICAL 9.1
- TI-2024-38049 SimpleHelp remote support software v5.5.7 and before allows admin users to upload… KEVCVSS 3.1HIGH 7.2
- TI-2025-24925 SimpleHelp Inclusion of functionality from untrusted control sphere CVSS 3.1HIGH 8.8
- TI-2025-24926 SimpleHelp Cross Site Request Forgery CVSS 3.1HIGH 8.8
Sources
- CVE-2024-57726 · CVE Program
- CVE-2024-57726 · NVD
- CISA Known Exploited Vulnerabilities
- FIRST EPSS
- GHSA-8388-c89m-3x67 · GitHub Advisory Database · CC BY 4.0
This product uses the NVD API but is not endorsed or certified by the NVD. Sources and licences