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TI-2025-02168 Aliases CVE-2025-2493GHSA-8wc3-h23m-8ggr

Path traversal in Sytel Ltd Softdial Contact Center

Priority MEDIUM 44CWE-22Published · Updated

Key facts

Attack vector
Network
Privileges required
None
User interaction
None
Attack complexity
Low
Attack requirements
None
Impact type
Information disclosure
Confidentiality · integrity · availability
High · None · None
Fix status
No fix listed

Attack profile from CVSS 4.0 · CNA. Fix status from CNA. Impact type from CWE-22 and the CVSS impact.

Summary

Path Traversal vulnerability in Softdial Contact Center of Sytel Ltd. This vulnerability allows an attacker to manipulate the ‘id’ parameter of the ‘/softdial/scheduler/load.php’ endpoint to navigate beyond the intended directory. This can allow unauthorised access to sensitive files outside the expected scope, posing a security risk.

Why it matters now

Exploitation None reported CISA SSVC · not in CISA KEV
EPSS 0.00543 45th percentileScored 2026-11-07
Fix No fix listed No fixed version in the sources yet

SSVC decision points

CISA ADP · SSVC 2.0.3

Exploitation
None
Automatable
Yes
Technical impact
Partial

The decision (Track, Attend, Act) also depends on your mission and well-being impact; see CISA's SSVC guide.

Affected products

VendorProductAffected versionsFixed inStatusSource
Sytel LtdSoftdial Contact Centerall versions—No fix listedCNA
  • Softdial Contact Center VendorSytel Ltd Affected all versions Fixed in — No fix listed CNA

CPE configurations NVD · 1

CPEVersionsRoleVendor
cpe:2.3:a:sytel:softdial_contact_center:-:*:*:*:*:*:*:*not specified by NVDVulnerableSytel Ltd
  • cpe:2.3:a:sytel:softdial_contact_center:-:*:*:*:*:*:*:* Versions not specified by NVD Vulnerable ·Sytel Ltd

Remediation

No fixed version listed by the sources yet.

Timeline

  1. 2026-10-02 Threatist record created from CVE-2025-2493
  2. 2026-10-03 Alias added: GHSA-8wc3-h23m-8ggr

References

Advisory 1

  • TI-2025-02169 Unrestricted file upload vulnerability in Softdial Contact Center CVSS 4.0HIGH 8.7
  • TI-2025-02170 Stored Cross-Site Scripting (XSS) vulnerability in Softdial Contact Center CVSS 4.0MEDIUM 5.3

Sources

This product uses the NVD API but is not endorsed or certified by the NVD. Sources and licences