FreeScout Vulnerable to Deserialization of Untrusted Data
Priority MEDIUM 41CWE-502Published · Updated
Key facts
- Attack vector
- Network
- Privileges required
- High
- User interaction
- None
- Attack complexity
- Low
- Attack requirements
- None
- Impact type
- Code execution
- Confidentiality · integrity · availability
- High · High · Low
- Fix status
- Fixed
Attack profile from CVSS 4.0 · CNA. Fix status from CNA. Impact type from CWE-502.
Summary
FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.178, FreeScout is vulnerable to deserialization of untrusted data due to insufficient validation. Through the set function, a string with a serialized object can be passed, and when getting an option through the get method, deserialization will occur, which will allow arbitrary code execution This issue has been patched in version 1.8.178.
Why it matters now
Exploitation None reported CISA SSVC · not in CISA KEV
EPSS 0.00978 62nd percentileScored 2026-11-07
Public exploit Yes 1 exploit referenceTagged by NVD
Fix Fixed freescout (freescout-help-desk): 1.8.178
SSVC decision points
CISA ADP · SSVC 2.0.3
- Exploitation
- None
- Automatable
- No
- Technical impact
- Total
The decision (Track, Attend, Act) also depends on your mission and well-being impact; see CISA's SSVC guide.
Affected products
| Vendor | Product | Affected versions | Fixed in | Status | Source |
|---|---|---|---|---|---|
| freescout-help-desk | freescout | before 1.8.178 | 1.8.178 | Patch available | CNA |
- freescout Vendorfreescout-help-desk Affected before 1.8.178 Fixed in 1.8.178 Patch available CNA
CPE configurations NVD · 1
| CPE | Versions | Role | Vendor |
|---|---|---|---|
| cpe:2.3:a:freescout:freescout:*:*:*:*:*:*:*:* | before 1.8.178 | Vulnerable | freescout-help-desk |
- cpe:2.3:a:freescout:freescout:*:*:*:*:*:*:*:* Versions before 1.8.178 Vulnerable ·freescout-help-desk
Remediation
- Fix · CNA freescout (freescout-help-desk) Fixed in 1.8.178
Timeline
- 2026-10-02 Threatist record created from CVE-2025-48389
References
More freescout-help-desk Freescout vulnerabilities
- TI-2026-22019 FreeScout's Predictable Authentication Token Enables Account Takeover CVSS 3.1CRITICAL 9.8
- TI-2026-29249 FreeScout has Authentication Bypass and Information Disclosure in SystemController via /system/cron CVSS 4.0HIGH 8.9
- TI-2026-29247 FreeScout has Predictable Attachment Token that Allows Unauthenticated Private File Download via Brute Force CVSS 4.0HIGH 8.8
- TI-2026-25245 FreeScout: Stored XSS via Unescaped Email Template Rendering ({!! $thread->body !!}) CVSS 3.1CRITICAL 9.3
- TI-2026-22596 FreeScout 1.8.206 Patch Bypass for CVE-2026-27636 via Zero-Width Space Character Leads to Remote Code Execution CVSS 3.1CRITICAL 10.0
- TI-2024-19354 FreeScout OS Command Injection vulnerability CVSS 3.1CRITICAL 9.1
Sources
This product uses the NVD API but is not endorsed or certified by the NVD. Sources and licences