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TI-2026-25243 Aliases CVE-2026-32752

FreeScout: Broken Access Control in ThreadPolicy — Any User Can Read/Edit All Customer Messages

Priority MEDIUM 41CWE-284Published · Updated

Key facts

Attack vector
Network
Privileges required
Low
User interaction
None
Attack complexity
Low
Impact type
Security bypass
Confidentiality · integrity · availability
High · High · None
Fix status
Fixed

Attack profile from CVSS 3.1 · NVD. Fix status from CNA. Impact type from CWE-284.

Summary

FreeScout is a free help desk and shared inbox built with PHP's Laravel framework. In versions 1.8.208 and below, the ThreadPolicy::edit() method contains a broken access control vulnerability that allows any authenticated user (regardless of role or mailbox access) to read and modify all customer-created thread messages across all mailboxes. This flaw enables silent modification of customer messages (evidence tampering), bypasses the entire mailbox permission model, and constitutes a GDPR/compliance violation. The issue has been fixed in version 1.8.209.

Why it matters now

Exploitation None reported CISA SSVC · not in CISA KEV
EPSS 0.00294 22nd percentileScored 2026-11-07
Public exploit Yes 1 exploit referenceTagged by NVD
Fix Fixed freescout (freescout-help-desk): 1.8.209

SSVC decision points

CISA ADP · SSVC 2.0.3

Exploitation
None
Automatable
Yes
Technical impact
Partial

The decision (Track, Attend, Act) also depends on your mission and well-being impact; see CISA's SSVC guide.

Affected products

VendorProductAffected versionsFixed inStatusSource
freescout-help-deskfreescoutbefore 1.8.2091.8.209Patch availableCNA
  • freescout Vendorfreescout-help-desk Affected before 1.8.209 Fixed in 1.8.209 Patch available CNA

CPE configurations NVD · 1

CPEVersionsRoleVendor
cpe:2.3:a:freescout:freescout:*:*:*:*:*:*:*:*before 1.8.209Vulnerablefreescout-help-desk
  • cpe:2.3:a:freescout:freescout:*:*:*:*:*:*:*:* Versions before 1.8.209 Vulnerable ·freescout-help-desk

Remediation

  • Fix · CNA freescout (freescout-help-desk) Fixed in 1.8.209

Timeline

  1. 2026-10-02 Threatist record created from CVE-2026-32752

References

Exploit 1

Patch 1

Other 1

  • TI-2026-22019 FreeScout's Predictable Authentication Token Enables Account Takeover CVSS 3.1CRITICAL 9.8
  • TI-2026-29249 FreeScout has Authentication Bypass and Information Disclosure in SystemController via /system/cron CVSS 4.0HIGH 8.9
  • TI-2026-29247 FreeScout has Predictable Attachment Token that Allows Unauthenticated Private File Download via Brute Force CVSS 4.0HIGH 8.8
  • TI-2026-25245 FreeScout: Stored XSS via Unescaped Email Template Rendering ({!! $thread->body !!}) CVSS 3.1CRITICAL 9.3
  • TI-2026-22596 FreeScout 1.8.206 Patch Bypass for CVE-2026-27636 via Zero-Width Space Character Leads to Remote Code Execution CVSS 3.1CRITICAL 10.0
  • TI-2024-19354 FreeScout OS Command Injection vulnerability CVSS 3.1CRITICAL 9.1
See all 45 →

Sources

This product uses the NVD API but is not endorsed or certified by the NVD. Sources and licences