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TI-2026-27687 Aliases CVE-2026-35584

Missing authentication in freescout-help-desk freescout

Priority HIGH 70CWE-306Published · Updated

Key facts

Attack vector
Network
Privileges required
None
User interaction
None
Attack complexity
Low
Attack requirements
None
Impact type
Security bypass
Confidentiality · integrity · availability
Low · Low · None
Fix status
Fixed

Attack profile from CVSS 4.0 · CNA. Fix status from CNA. Impact type from CWE-306.

Summary

FreeScout is a free help desk and shared inbox built with PHP's Laravel framework. Prior to 1.8.212, the endpoint GET /thread/read/{conversation_id}/{thread_id} does not require authentication and does not validate whether the given thread_id belongs to the given conversation_id. This allows any unauthenticated attacker to mark any thread as read by passing arbitrary IDs, enumerate valid thread IDs via HTTP response codes (200 vs 404), and manipulate opened_at timestamps across conversations (IDOR). This vulnerability is fixed in 1.8.212.

Why it matters now

Exploitation Proof of concept CISA SSVC · not in CISA KEV
EPSS 0.00316 24th percentileScored 2026-11-07
Public exploit Yes 1 exploit referenceTagged by NVD
Fix Fixed freescout (freescout-help-desk): 1.8.212

SSVC decision points

CISA ADP · SSVC 2.0.3

Exploitation
Poc
Automatable
Yes
Technical impact
Partial

The decision (Track, Attend, Act) also depends on your mission and well-being impact; see CISA's SSVC guide.

Affected products

VendorProductAffected versionsFixed inStatusSource
freescout-help-deskfreescoutbefore 1.8.2121.8.212Patch availableCNA
  • freescout Vendorfreescout-help-desk Affected before 1.8.212 Fixed in 1.8.212 Patch available CNA

CPE configurations NVD · 1

CPEVersionsRoleVendor
cpe:2.3:a:freescout:freescout:*:*:*:*:*:*:*:*before 1.8.212Vulnerablefreescout-help-desk
  • cpe:2.3:a:freescout:freescout:*:*:*:*:*:*:*:* Versions before 1.8.212 Vulnerable ·freescout-help-desk

Remediation

  • Fix · CNA freescout (freescout-help-desk) Fixed in 1.8.212

Timeline

  1. 2026-10-02 Threatist record created from CVE-2026-35584

References

Exploit 1

  • TI-2026-22019 FreeScout's Predictable Authentication Token Enables Account Takeover CVSS 3.1CRITICAL 9.8
  • TI-2026-29249 FreeScout has Authentication Bypass and Information Disclosure in SystemController via /system/cron CVSS 4.0HIGH 8.9
  • TI-2026-29247 FreeScout has Predictable Attachment Token that Allows Unauthenticated Private File Download via Brute Force CVSS 4.0HIGH 8.8
  • TI-2026-25245 FreeScout: Stored XSS via Unescaped Email Template Rendering ({!! $thread->body !!}) CVSS 3.1CRITICAL 9.3
  • TI-2026-22596 FreeScout 1.8.206 Patch Bypass for CVE-2026-27636 via Zero-Width Space Character Leads to Remote Code Execution CVSS 3.1CRITICAL 10.0
  • TI-2024-19354 FreeScout OS Command Injection vulnerability CVSS 3.1CRITICAL 9.1
See all 45 →

Sources

This product uses the NVD API but is not endorsed or certified by the NVD. Sources and licences