TI-2026-43566 Aliases CVE-2026-60920 GHSA-m65p-2xff-vv87

Improper privilege management in Oracle Customer Care

MEDIUM 40CWE-269Published 2026-07-21 · Updated 2026-07-24

Key facts

Attack vector: Network
Privileges required: Low
User interaction: None
Attack complexity: Low
Impact type: Privilege escalation, Security bypass
Confidentiality · integrity · availability: High · High · High
Fix status: No fix listed

Attack profile from CVSS 3.1 · CNA. Fix status from CNA. Impact type from CWE-269 and CWE-287.

Summary

Vulnerability in the Oracle Customer Care product of Oracle E-Business Suite (component: Internal Operations). Supported versions that are affected are 12.2.3-12.2.15. Easily exploitable vulnerability allows low privileged attacker with network access via HTTP to compromise Oracle Customer Care. Successful attacks of this vulnerability can result in takeover of Oracle Customer Care. CVSS 3.1 Base Score 8.8 (Confidentiality, Integrity and Availability impacts). CVSS Vector: (CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H).

Why it matters now

Exploitation None reported CISA SSVC · not in CISA KEV

EPSS 0.00432 37th percentileScored 2026-11-07

Fix No fix listed No fixed version in the sources yet

SSVC decision points

CISA ADP · SSVC 2.0.3

Exploitation: None
Automatable: No
Technical impact: Total

The decision (Track, Attend, Act) also depends on your mission and well-being impact; see CISA's SSVC guide.

Affected products

Vendor	Product	Affected versions	Fixed in	Status	Source
Oracle	Oracle Customer Care	12.2.3 – 12.2.15	—	No fix listed	CNA

Oracle Customer Care VendorOracle Affected 12.2.3 – 12.2.15 Fixed in — No fix listed CNA

CPE configurations NVD · 2

CPE	Versions	Role	Vendor
cpe:2.3:a:oracle:customer_care:-:::::::*	not specified by NVD	Vulnerable	Oracle
cpe:2.3:a:oracle:e-business_suite::::::::	12.2.3 – 12.2.15	Running on	Oracle

cpe:2.3:a:oracle:customer_care:-:*:*:*:*:*:*:* Versions not specified by NVD Vulnerable ·Oracle
cpe:2.3:a:oracle:e-business_suite:*:*:*:*:*:*:*:* Versions 12.2.3 – 12.2.15 Running on ·Oracle

Remediation

No fixed version listed by the sources yet.

Timeline

2026-10-02 Threatist record created from CVE-2026-60920
2026-10-03 Alias added: GHSA-m65p-2xff-vv87

References

Advisory 1

Oracle Advisory

TI-2026-49473 Improper access control in Oracle Customer Care CVSS 3.1HIGH 8.7
TI-2026-44721 Improper access control in Oracle Customer Care CVSS 3.1HIGH 8.7

Sources

This product uses the NVD API but is not endorsed or certified by the NVD. Sources and licences