TI-2026-58048 Aliases CVE-2026-84464

Zammad: IDOR in External Data Source rendering exposes ticket, user, group, and organization data

LOW 31CWE-200Published 2026-09-25 · Updated 2026-09-25

Key facts

Attack vector: Network
Privileges required: Low
User interaction: None
Attack complexity: Low
Attack requirements: None
Impact type: Information disclosure, Security bypass
Confidentiality · integrity · availability: High · None · None
Fix status: Fixed

Attack profile from CVSS 4.0 · CNA. Fix status from CNA. Impact type from CWE-200 and CWE-639.

Summary

Zammad is a web based open source helpdesk/customer support system. Prior to 7.1.2, zammad's External Data Source feature, used to look up records from an external system, did not properly verify whether a user was allowed to see a specific ticket, user, group, or organization before including its details in a request to that external system. An authenticated user, including one with only basic customer access, could exploit this by referencing another record's ID, and thereby view details of tickets, customer accounts, teams, or organizations that did not belong to them. This issue is fixed in version 7.1.2.

Why it matters now

Exploitation None reported CISA SSVC · not in CISA KEV

EPSS 0.0029 21st percentileScored 2026-11-07

Fix Fixed zammad (zammad): 7.1.2

SSVC decision points

CISA ADP · SSVC 2.0.3

Exploitation: None
Automatable: No
Technical impact: Partial

The decision (Track, Attend, Act) also depends on your mission and well-being impact; see CISA's SSVC guide.

Affected products

Vendor	Product	Affected versions	Fixed in	Status	Source
Zammad GmbH	zammad	before 7.1.2	7.1.2	Patch available	CNA

zammad VendorZammad GmbH Affected before 7.1.2 Fixed in 7.1.2 Patch available CNA

CPE names Threatist (inferred) · 1

Inferred from how NVD named this product before; not given by a source.

CPE	Versions	Role	Vendor
cpe:2.3:a:zammad:zammad::::::::	—	—	Zammad GmbH

cpe:2.3:a:zammad:zammad:*:*:*:*:*:*:*:* Versions — — ·Zammad GmbH

Remediation

Fix · CNA zammad (zammad) Fixed in 7.1.2

Timeline

2026-10-02 Threatist record created from CVE-2026-84464

References

Other 2

TI-2026-65406 Local privilege escalation in Zammad v1.5.0 to v7.2.2 installed via DEB or RPM package KEVCVSS 4.0CRITICAL 9.4
TI-2026-65405 Undisclosed RCE in Zammad v6.3 and higher KEVCVSS 4.0CRITICAL 9.4
TI-2024-22252 An issue was discovered in Zammad before 6.3.0. CVSS 3.1CRITICAL 9.1
TI-2026-11233 Zammad 7.0.1 - Improper authorization in ticket article attachment cloning CVSS 4.0HIGH 7.1
TI-2022-23785 A vulnerability in Zammad v5.3.0 allows attackers to execute arbitrary code or escalate… CVSS 3.1CRITICAL 9.8
TI-2026-58043 Zammad: Account takeover via unverified email matching during SSO auto-link CVSS 4.0CRITICAL 9.1

See all 123 →

Sources

This product uses the NVD API but is not endorsed or certified by the NVD. Sources and licences